Can anyone help with my X10Support


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  1. Roguexx

    Roguexx New Member This Topic's Starter

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    I have had it since it came out in march, and the past few weeks i have been having trouble with it, it started by turning itself off after i made a call but now its constant;y doing it and the screen dont like to unlock, its driving me mad and i cant find any answers, short of taking it to the shop and loosing it to them for weeks i dont know what else to do, can anyone help? anyone else having this problem?:(
     

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  2. eyebeam

    eyebeam Well-Known Member

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    Asked mods to move this to the X10 section where you're a lot more likely to get help. Good luck!
     
  3. OfTheDamned

    OfTheDamned The Friendly Undead VIP Member

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    I agree with eyebeam and hope that the folks there can help you out a little more.
     
  4. frankbonatelli

    frankbonatelli Well-Known Member

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    Have you tried anything yet?
    Not sure what items you may have installed or how so the first and best foot forward would be to start your fone in safe mode and use it thusly for a short period to determine if its market/YOUinstalled apps or the OS that is having troubles. If in safe mode the troubles go away it will point to apps installed from Market or were ever. If it dose not go away it will be the os or worse yet hard ware.
    If its a Market app Try uninstalling this.
    If its the OS try updating/reinstalling via the supplied PC suit from Sony.
    If that doesn't work I would be sending it to were you purchased it and get the thing looked at.

    To boot into Safe Mode:
    Turn off the device
    Power on
    During start up, hold down the menu button as soon as you feel the first vibrate
    Continue to hold menu down until phone has completely booted
     
  5. Roguexx

    Roguexx New Member This Topic's Starter

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    i havent installed anything on it, i went into the shop (t-mobile) and the told me to leave the battery out for a few hours, it worked....for a day, now they are saying all they can do is send it off, id loose it for 2-3 weeks, its on contract and the want me to use a replacement phone that came out in the 90s dont even have a camera or blu tooth and is too small for me. told me i would loose everything on the phone....on wedding pics r on it, and told me i would have to back it all up yet when i plug it into my laptop it turns itself off, it wont charge via the plug now either and its really getting on my nerves. short of breaking it and claiming the insurance i dont know what to do, tmobile told me they hadnt had anyone in with the same problem as me.....im thinkin they are lying.



     
  6. frankbonatelli

    frankbonatelli Well-Known Member

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    Well photos will be on your micro sd card and can be saved by removing that before you send it off. Did you try any of the earlier mentioned tips? Safe mode could be the best and then reinstalling the firmware from your PC suit or using the on phone app for wiping all data from the phone and starting fresh.
     
  7. Roguexx

    Roguexx New Member This Topic's Starter

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    it wont start in safe mode, in fact it wont even turn on so i cant save anything on the phone to the sd card, i have tried the tips and after an hour long argument with tmobile they are once againn going to try to fix it, if not they reckon they will send me a new one
     
  8. frankbonatelli

    frankbonatelli Well-Known Member

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    Wow sounds like it was a Friday phone. Chances are good they will send out a nice shinny new one and you will have all the latest in firmware.
    Good luck
     

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