Can I get a replacement phone?Support


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  1. FikSix

    FikSix Member This Topic's Starter

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    I am getting the random shutoffs constantly now. Also recently my phone will no longer connect up with my computer, it tells me in the notifications that the USB is connected even when it isn't(idk if this one is a common problem or not).

    But my question is whether or not I can get a replacement. I bought my phone in late August and these problems have been on and off since beginning of October. I do not have insurence because I came from an iphone4 and didn't realize insurance was available on the Captivate(I called literally one day after the 30 window expired and the lady wouldn't give it to me, thanks ATT).

    So can any fellow Captivators help?

    Thanks.
     

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  2. LMaxwell

    LMaxwell Well-Known Member

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    The phone has a one year warranty. You can get a replacement, but it will be a refurbished unit. Just call AT&T customer service and explain the problems you've been having. They should transfer you to the warranty department.
     
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  3. BigCiX

    BigCiX Well-Known Member

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    I got a refurbished and this thing lags big time. I'm hoping 2 years from now when samsung rolls or 2.2 it'll fix that problem.
     

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