Can someone please explain my Orange bill?!


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  1. smithywill

    smithywill Member This Topic's Starter

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    Hey Guys

    Bought my HTC hero off buymobilephones.net; my plan is dolphin 15 (100 mins unlimted texts) and 500mb unlimited internet coming to a total of
     

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  2. mmusaji

    mmusaji Well-Known Member

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    Looks like its been pro-rated.

    So you've been charge for a few days before, and then for the remaining time. It might be to fit in with their billing dates or something like that.

    I would phone Orange (150) and find out.
     
  3. gentlefury

    gentlefury Well-Known Member

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    never had a cell phone before? all phone plans are prorated unless you started exactly on your cycle date.
     
  4. andy d

    andy d Well-Known Member

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    You also have the two month off peak free trial.
    So unless your using it outside their times you should be paying nothing.
     
  5. smithywill

    smithywill Member This Topic's Starter

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    What do you mean "using outside their times", i thought 500mb unlimted internet allows me to download 500mb of data anywhere?
     
  6. smithywill

    smithywill Member This Topic's Starter

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    Yeah but i didn't go over the limit i had when it was pro ratered, i think i had like 300mb and 60 mins or something.
     
  7. Hrochnick

    Hrochnick Well-Known Member

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    I don't think that's what he means. If you look at the two billing periods the first is not a full month, the second is. So it looks like you've started your contract mid cycle and have only paid a portion of the first billing cycle... prorated accordingly for the time you've used.

    On the second billing period, 12.77+4.26+VAT=20 quid. So you've not been charged for going over, just for having it.
     
  8. peterc10

    peterc10 Well-Known Member

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    Just look at the dates and you will see that this bill is for more than one month. It covers the period from 29 December to 16 February inclusive. And they have charged you 34p + VAT for some off plan calls - maybe to 0800 number? By my calculation that comes to just over
     

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