Hi, there. I am posting this here since there is not a specific section for Aocos tablets. The thing is I am trying to factory reset my Aocos N19 tablet and it does not seem to work. I have Android 2.3 installed. This is what happens: 1.When I try to factory reset via software (that is using settings--Privacy--Factory data reset) the thing powers off every time. It happens as soon as I press the "Erase everything" button, so I cannot do anything else. It does not block the tablet, it just shuts it down, so I have to turn it back on. Tried many time and still not working. 2. When I try to go on the hardware side nothing happens. I turn off the tablet, whith the power cable pluged and press power and volume up buttons and nothing. The table wont turn on. If anythiing it gets blocked and I have to pinch the reset button and then I can turn on the tablet. Could it be a conflicting service that I have to turn off, of any app? I will very much appreciate any help you can give me.