cannot update to 2.1 please help!!!Support


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  1. jhnelo

    jhnelo Well-Known Member This Topic's Starter

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    i found out that the update to 2.1 is here on three uk now when i try to update my phone using pc companion or SEUS it freezes my computer. i get to the point were i turn the phone off and turn it back on holding the back button but nothing happens and my computer just freezes up :( any help with this one? i am on sony ericsson x10
     

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  2. wynney666

    wynney666 Well-Known Member

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    Have you tried it on a different PC just to make sure its not your PC's fault??
     
  3. jhnelo

    jhnelo Well-Known Member This Topic's Starter

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    No not yet trying to get hold of one.
     
  4. Dunc-x10

    Dunc-x10 Well-Known Member

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    Don't go though Pc companion it will tell you your phone already as the update, use the update service on your start menu it worked for me :)
     
  5. ponickka

    ponickka Member

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    i am having the same problem, when it comes to the unplugging USB, and then holding the back button/plug in usb, it just doesn't do anything for me. My computer doesn't freeze up, but after a while, the phone just restarts and nothing happend.
     
  6. jhnelo

    jhnelo Well-Known Member This Topic's Starter

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    It's really annoying now I just want it done.
     
  7. rosered

    rosered VIP Member VIP Member

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    If you are using a PC that you have used before have your removed the DB file from within the Sony Ericsson folder on your hard drive. This is from their product blog

    I think I have seen some of you having issues with PC companion telling you that you already have the update (even though you don’t and it should be available for your kit) so if your number is included here but you still can’t get the update there might be some trouble-shooting needed to get it work. If you have such issues, first check that you don’t a firewall or Virus protection somehow blocking the PC-companion from Internet access. Also you can try removing and re-installing the application or delete the contents in the database folder for Update Service “Program Files\Sony Ericsson\Update Service\db”.
     

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