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Cannot use any apps on phone. HELP!!Support

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  1. shanmar

    shanmar New Member This Topic's Starter

    Sep 17, 2012
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    While talking on phone, the phone died. When turned back on, all downloaded and preloaded apps are black with an SD card icon on them. When I click on them, it says app not installed, but all apps still show up under the applications menu. I cannot even get on the Play store.

  2. lunatic59

    lunatic59 Moderati ergo sum Moderator

    Jun 12, 2010
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    If the battery ran out, it sounds like something was corrupted when the power quit. Shut the phone off. Remove the batter, sim and sd card and then replace everything and turn the phone on. If that doesn't fix it, you may have to perform a factory reset.

    If you had a decent charge and the phone just went black in the middle of the call, you could have had a memory failure in which case you'll need to get it serviced. Is it still under warranty?

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