Support Cannot use any apps on phone. HELP!!

Discussion in 'Android Devices' started by shanmar, Sep 17, 2012.

  1. shanmar

    shanmar New Member
    5

    Sep 17, 2012
    1
    0
    5
    While talking on phone, the phone died. When turned back on, all downloaded and preloaded apps are black with an SD card icon on them. When I click on them, it says app not installed, but all apps still show up under the applications menu. I cannot even get on the Play store.
     

    Advertisement

  2. lunatic59

    lunatic59 Moderati ergo sum
    Moderator
    9,038

    Jun 12, 2010
    31,418
    25,017
    9,038
    Male
    IT
    Pennsylvania
    If the battery ran out, it sounds like something was corrupted when the power quit. Shut the phone off. Remove the batter, sim and sd card and then replace everything and turn the phone on. If that doesn't fix it, you may have to perform a factory reset.

    If you had a decent charge and the phone just went black in the middle of the call, you could have had a memory failure in which case you'll need to get it serviced. Is it still under warranty?
     

Share This Page

Loading...