Hi android forums, I have a Samsung Galaxy S4, only a month old, running Android 4.4.2. Every now and then when I have the stock samsung headphones plugged in, if someone calls I hear the ringer, but when I answer the call is dead. I can't hear anything the person is saying. They can't hear anything that I'm saying. If I unplug the headphones to use the handset, the call is still dead. I've played around with the situation (plugging, unplugging, speakerphone, etc.), but nothing can get the call back. The end result is hanging up and calling back without the headphones plugged in. There's no bluetooth connected (bluetooth is off). I can't pinpoint when it'll work and when it won't work. Super frustrating on a brand new phone. Any ideas? Thanks.