This is REALLY important because my father is an Over the Road Truck Driver and it is ILLEGAL for him to use a mobile device without a headset. If he is caught using his phone without a headset, the fines come to over $13,000.00. (Yes, THIRTEEN THOUSAND DOLLARS) $2,750 to the driver and $11,000 to the company and since he is the owner, it all goes to him. (I can't post a link so if you want to know more, just google "FMCSA Cellphone Ban".) Shortly before Thanksgiving both of our phones started processing a number of updates and when the last updated completed, both of our LG Lucid Phones stopped working. They booted up but were unable to make calls, texts, or do anything else. Since he was leaving that day, I backed up as much data as I could onto my laptop and did a full reset. It allowed the phone to make calls, send texts, etc. but suddenly the phone cannot detect any previously paired devices. He took the phone into a Verizon Store and they told him they wanted to do another factory reset... But since he had already tried that, they said there was nothing they could do and we had to wait for LG to fix the issue, gave him a set of ear-buds, and sent him on his way. After I reset my LG Lucid, I've suffered the same issues... I just use my Bluetooth headset for podcasts and office calls so it isn't a big deal but it's annoying. Both phones are acting the same... Turn Bluetooth on, hit "Scan for Devices", make sure that the device is in pairing mode, and then we wait and wait... I've restarted all devices and charged them all and tried again and again but nothing is working. I have done nothing to the phones other than add a MicroSDHC Card (32GB on mine and 8GB on his) and installed basic basic Apps, which I only installed after factory reset and after trying to pair the Bluetooth devices. I've been messaging LG over and over again begging for help over the last two weeks with NO RESPONSE. The phones are not "Rooted" and I'm not even sure what Rooted means and I've never installed 3rd party (non-Google Play) apps. Can anyone help me? I don't know what else to do!