Can't Connect to PCSupport


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  1. PlayMadness

    PlayMadness New Member This Topic's Starter

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    I just bought my Droid today, and I plugged it in to my PC (Dell Inspiron Laptop running Windows 7 64 bit), and added a single music file, to see if I was doing it right.

    It worked, and I ejected the phone. After several seconds, I reconnected the phone, but when I drag down the notification panel and touch "USB Connected: Select to copy files to/from your computer," and select "mount," my phone instantly jumps from "Turn off USB storage" to "USB Connected," and I have to do it again. No matter how many times I go through this cycle, it never actually connects to my PC anymore.

    Any way to fix this? I just bought it today :(
     

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  2. nstallion

    nstallion Well-Known Member

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    Could be an issue with not removing/unmounting the device properly before you unplugged it? Did you try restarting the computer?
     
  3. PlayMadness

    PlayMadness New Member This Topic's Starter

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    I haven't tried restarting the computer, but I did restart the Droid. I know I ejected the phone correctly. I will try that.
     
  4. PlayMadness

    PlayMadness New Member This Topic's Starter

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    I restarted the computer, as well as removing the battery from the phone (after shutting it down), and rebooting the phone. Now, when I press "mount," it works for approximately 15 seconds before automatically disconnecting.
     
  5. nstallion

    nstallion Well-Known Member

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    Have you tried it on another computer? You need to isolate the problem either to the computer or to the Droid.
     
  6. PlayMadness

    PlayMadness New Member This Topic's Starter

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    I won't be able to check on another computer for a few days at least. I managed to get it to work once by putting it into USB debug mode, but now it doesn't matter if it's in debug mode or not, it immediately disconnects when I press "mount."
     
  7. nstallion

    nstallion Well-Known Member

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  8. yomae314

    yomae314 New Member

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    I'm having the same problem, and I'm also running Windows 7 64 bit. I tried DLing the new drivers, but it will still connect for a few seconds at most, then disconnect.
    I did not dismount it the first time I removed it from the computer, but before I even connected it to the computer, it had the dismount option in settings (I thought it was to physically remove the card).
    I am taking my phone to school to see if it's the phone or the computer. The technician said it should work with Windows 7 (I had explicitly asked).
     
  9. yomae314

    yomae314 New Member

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    I just successfully transferred my pictures over using the school computers.
    This leads me to believe the problem is within the Windows 7 64 bit OS.
    The school computers are running XP with service pack 3 32 bit.
     
  10. johnlgalt

    johnlgalt Antidisestablishmentarian VIP Member

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    Those of you having issues with mounting, try enabling USB debugging.

    Settings --> Applications --> Development --> enable USB Debugging
     

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