Can't factory resetSupport


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  1. markstanco

    markstanco Active Member This Topic's Starter

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    I've tried both ways. Settings, privacy, reset.

    Home plus power button while the phone is off.

    (Sd card is removed by the way)

    On the system recovery screen it says E:can't open /cache/recovery/command

    I've tried using wipe cache partition then wipe and just wipe. It still goes back to my last settings. Even my wallpaper which is of a picture of my son is on there.

    Ideas?
     

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  2. Frisco

    Frisco =Luceat Lux Vestra= VIP Member

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    Why did you remove your sd card?
     
  3. markstanco

    markstanco Active Member This Topic's Starter

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    I tried both ways, I thought it may have been cacheing data.
     
  4. Frisco

    Frisco =Luceat Lux Vestra= VIP Member

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    I'd pull pull the battery, replace it in a minute or so, then hold down power and home for at least 5 seconds, tap the search key when the triangle appears, scroll to factory reset using the volume down key, confirm, then select ok.

    ..with the sd card in, by the way.
     
  5. markstanco

    markstanco Active Member This Topic's Starter

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    :)

    Did that earlier, let it sit for about 20 minutes with no battery. Card in and then card out.
     
  6. markstanco

    markstanco Active Member This Topic's Starter

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    Took it to the vzw store, they did a reflash. No dice. New phone on the way, it kept reseting to last Tuesday. So odd, even the rep said so and he was in the know on droids.
     

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