Can't firmware update via Kies???Support


Last Updated: 2013-07-09 14:50:59
  1. RipGroove

    RipGroove Well-Known Member

    Phone: Galaxy S2

    Trying to update firmware via Kies with no success, on my laptop (Win7) the phone connects but I get the following error:

    "Your devices current firmware version is not supported to update firmware via Kies"

    And on my desktop (Win7) the phone does not seem to connect and i get the following error:

    "Unsupported connection mode alert, Reconnect the device in Samsung Kies (PC Studio) mode. Current connection mode not supported by Kies. Check USB settings."

    I have the latest version of Kies etc and the only option under the USB settings in my phone is 'USB Mass Storage", i also have debugging mode un checked.

    I bought the phone brand new from Carphonewarehouse and have only ever updated it via Kies.

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  2. kelis32

    kelis32 Well-Known Member


    Hello

    Can you advise what version your current firmware is and who your carrier is

    Thanks
  3. RipGroove

    RipGroove Well-Known Member

    Carrier is 02-UK, phone info is below...

    [​IMG]
  4. RipGroove

    RipGroove Well-Known Member

    Anyone?
  5. kelis32

    kelis32 Well-Known Member


    Ultimately there isn't an upgrade for your phone/ carrier , the latest firmware showing on Sammobile is XWLPD which is still ICS 4.0.3

    The firmware you have installed is actually a stock ROM and not O2 released

    You have the option of manually updating to a JB stock ROM via ODIN if you wish
  6. JR866Gooner

    JR866Gooner Well-Known Member

    I would guess your handset is a CPW un branded? Official JB not released for this yet :)
  7. RipGroove

    RipGroove Well-Known Member

    Cool, where can I find that info so i can check on update progress?

    Also is that why i get the error message then? As the old message used to inform me that i had the latest firmware and the message i get now is that my firmware is not compatible with kies etc.
  8. RipGroove

    RipGroove Well-Known Member

    How can I find that out?
  9. kelis32

    kelis32 Well-Known Member

    You can find firmware releases on Sammobile, I don't think you'll be able to update via kies based on the message you get but that's strange as you said you got the update via kies


    The only option for you to upgrade as far as I can see is to flash a ROM yourself via ODIN

    Have a look here for info

    http://androidforums.com/samsung-galaxy-s2-international/680070-jelly-bean-update-dummies-guide.html
  10. kelis32

    kelis32 Well-Known Member


    Hello

    Your firmware is actually CPW as spotted by JR866Gooner, you have the latest firmware for CPW at the moment
  11. RipGroove

    RipGroove Well-Known Member


    That's what prompted me to post, I've had the phone from new and have only ever updated via Kies so how is my firmware not compatible with Kies?
  12. kelis32

    kelis32 Well-Known Member

    its usually due to an error with location and CSC code, can you dial Can you dial *#1234# and report what it shows, specifically the csc code
  13. RipGroove

    RipGroove Well-Known Member


    Yeah sure, here:

    [​IMG]
  14. kelis32

    kelis32 Well-Known Member


    Hello

    So your current firmware is stock unbranded, im not too sure on kies as I never use it but I believe to update via it you need to have firmware specific to your country / region, the message is probably due to no upgrade being available via kies to replace your current firmware
  15. RipGroove

    RipGroove Well-Known Member

    Went to SamMobile, searched for firmware update by entering:

    Model: GT-I9100 Galaxy s ll
    Product Code: CPW

    And it told me I should have the latest firmware.

    [​IMG]

    I notice that when I select 'UK CarphoneWarehouse CPW' it shows:

    CSC - CPWLPA

    But by dialling *#1234# my phone shows:

    CSC - XEULPA

    So looking in the list of region options it looks like i have an Irish phone?! My handset was replaced under warranty through CarphoneWarehouse so it looks like they've given me an Irish phone.

    So when searching Sammobile using the Irish CSC all i get is 'No Info Found' Does that mean i'll not ever be able to update via Kies?
  16. ironass

    ironass Well-Known Member

    CSC code, as per post #2 of the Jelly Bean update - Dummies Guide, is UNITED KINGDOM. CPW is indeed, CarPhoneWarehouse. In reality, these 2 firmwares are identical in that they are both XEU.

    XEU is the CSC code that your phone has installed, as per your screenshot. JB has not been released for either CSC code.

    For more details of Jelly Bean releases see posts #1, #2 and #3 of the Jelly Bean update - Dummies Guide.
  17. RipGroove

    RipGroove Well-Known Member

    Thanks I have actually just been looking at that thread, SamMobile threw me as it stated UK/Ireland.

    So am I right in thinking that if i want to upgrade to JellyBean I can just download the right firmware from SamMobile (say UK H3G 4.1.2) and flash it using Odin?

    If thats the case and its easy enough i'll do that.
  18. ironass

    ironass Well-Known Member

    As per post #1.7 of the Dummies Guide...


    H3G is the THREE network branded firmware with their apps, logos and bloatware . You might do better with a generic unbranded firmware such as the latest LSN for Nordic Countries. Please note the warning in #1.7...

    RipGroove likes this.
  19. RipGroove

    RipGroove Well-Known Member

    Again, thanks. Will have a read and see whats what :)
  20. RipGroove

    RipGroove Well-Known Member

    Upgraded to Jelly Bean this morning using Odin, thanks for the help :)
  21. JR866Gooner

    JR866Gooner Well-Known Member

    You will have to let us know your thoughts on JB! :D

    The only reason I thought so was because I recognised the codes from what I have..
  22. RipGroove

    RipGroove Well-Known Member

    Jelly Bean is awesome, phone is so much quicker had has some cool features, very glad I updated as its like having a new phone.

    One issue that I have (which I dont think is JB specific) is shortened battery life. I'm told that after an upgrade I should perform a factory reset, that won't wipe the new firmware will it?
  23. ironass

    ironass Well-Known Member

    No, it won't. See #1.2 and associated links, here.
  24. ahmer afzal

    ahmer afzal New Member

    I wanna update my GT-I9100 Android 2.3.6 to 4.0 or above, but I can't find my device firmware..

    GT-I9100
    PDA: I9100ZSKI3
    Phone: I9100XXKI3
    CSC:T989UVKID

    Kernel Version: 2.6.35.7 - I91002KKI3 -CL603802SE.INFRA@SEP-78#2
    Build Number: GINGERBREAD. ZSKI3.F2A238.2JIA68
    Baseband Version: I9100XXKI3

    Please help me... plzzzzzzzzzzzzzzzzz
  25. ahmer afzal

    ahmer afzal New Member

    [​IMG]

    I wanna update my GT-I9100 Android 2.3.6 to 4.0 or above, but I can't find my device firmware..

    GT-I9100
    PDA: I9100ZSKI3
    Phone: I9100XXKI3
    CSC:T989UVKID

    Kernel Version: 2.6.35.7 - I91002KKI3 -CL603802SE.INFRA@SEP-78#2
    Build Number: GINGERBREAD. ZSKI3.F2A238.2JIA68
    Baseband Version: I9100XXKI3

    Please help me... plzzzzzzzzzzzzzzzzz

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