Can't read pdf files! HELP!General


  1. CharlenaP

    CharlenaP Member

    So I just got my note yesterday and I sent up my email. My teacher emailed us a pdf filed but I could not open it! It keeps saying, "The document path is not valid."

    It's strange because even on my blackberry, I could open it. Do I need a special app for this?

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  2. eaa315

    eaa315 Member

    install acrobat reader apk

    you can download it or get the app in the app store (google play)...
  3. zc1

    zc1 Well-Known Member

  4. CharlenaP

    CharlenaP Member

    So I did download it but it's still not working. I tried downloading it on my computer to see maybe if it's the file and it was able to work.

    Could it be the phone or does the note have trouble downloading pdf's?

    If anybody would like to check for me, I can forward to you to see if it works on your note?
  5. zc1

    zc1 Well-Known Member

    What email app are you using? There are two installed as stock, I believe: Email and Gmail.
  6. TheGeek

    TheGeek Well-Known Member

    CharlenaP; my email is pay@stormwalker.me

    I have no issues with PDFs with my work email or my gmail email.
  7. eaa315

    eaa315 Member

    Are you sure it installed?

    I only ask because I downloaded mine from Adobe's site, and after downloading it wouldn't install until I allowed installs from "unknown" sources in settings.
  8. CharlenaP

    CharlenaP Member

    Yup! I'm positive it installed. I sent an email to my friend and he said he can view the pdf and he has an LG thrill.

    I use the normal email app. I tried simply viewing it and downloading it. When I try to view it, it says: "The document path is not valid". And when I try to download it, it says: "Unable to save attachment to SD card"

    I don't know what to do...
  9. TheGeek

    TheGeek Well-Known Member

    You have an SD card in your phone?
  10. zc1

    zc1 Well-Known Member

    Three suggestions (not necessarily in the order presented):

    First, have you tried the GMail app?

    Second, do you have a file browser installed? You can navigate to the file location (or to your 'download' folder) and see if it's actually there. If so, then you can open it directly. Any of the following would work:

    -Astro File Manager
    -ES File Explorer
    -File Manager

    Third, can your friend send you a PDF file by email so that you can try that out and see if it's a global problem or just the one file?

    As a side note, it doesn't usually take this much trouble to open a PDF file, and after you get things sorted out this first time it should be much easier subsequent times.
  11. customsbroker

    customsbroker Member

    the stock email apps are garbage.
    download K9 mail.
    I do attachments all day long with that app and never had an issue.
    just make sure you click on the "download complete message" icon in the email before attempting to open it. it defaults to not downloading complete attachments unless you change the options.
  12. zc1

    zc1 Well-Known Member

    I use Kaiten (used to use K9). They are much better apps for email, but the hope was to not muddy the waters any further for the OP, lol. Just wanted to get one of the 'stock' apps working.
  13. CharlenaP

    CharlenaP Member

    I do have an sd card in my phone.

    I figured the reason why I can't download it is possibly because of the pdf file path my teacher is sending to me as. I was able to download other pdfs that were sent to my email. I tried finding another way to download files from my teacher and I found that I could get it if I went to my email through the normal web browser. It's weird that my phone would allow me to download it through the web browser but not from the email app.

    But I guess the important thing is that I found a way to read it. I just wish it could be read on the email app just to be convenient! But I do appreciate everyone's help on this! Thank you so much!
  14. hereforhelp

    hereforhelp New Member

    OKAY, so I've talked with HTC about this...the problem is the browser. Download Opera Browser and you can download and view PDF's. Dolphin Browser doesn't work and, as I mentioned, the browser that comes with a lot of current phones does not work.
  15. bmclachlan

    bmclachlan Active Member

    Huh? Are you using Galaxy Note i717? Dolphin Browser certainly does work -- and works MUCH better than the Opera browser. The Adobe Reader app should install effortlessly on the Note. There is also the free version of Quick Office and Polaris Office comes with the phone.
  16. cgarai

    cgarai Member

    Did this ever get solved? I'm having similar problems. Some PDFs are "unrecognized format". Unfortunately it is very important ones! Seems to be a problem on both the S2 and S3

    Any clues?

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