Cant send emails over wifiSupport


Last Updated: 2013-04-10 14:48:18
  1. Brettski15

    Brettski15 Member

    Hi Everyone

    This is my first post so if its in the wrong section I'm sorry!!

    I have a Note 2 locked to Rogers running Jellybean 4.1.2. I have had the phone since December and have always had trouble with my Rogers email account. My Hotmail account works perfectly. I was first having trouble with my emails syncing meaning that it would only sync once in a while. Yes I had it set up to check the server every 5 minutes and had the sync icon on the pull down menu checked. Talked to Rogers and they solved that problem (surprisingly I got someone who knew what they were talking about), since then I can't send emails over WiFi. Any help on this issue is greatly appreciated!! Also if anyone knows how to get a Rogers email account to set to push email instead of every 5 minutes that would be a huge help as well!! If any more info is needed just ask

    Thanks

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  2. drexappeal

    drexappeal Well-Known Member

    When you try sending, do you get any sort of error message on your phone or do your messages that you try to send get saved in your drafts? Also, not trying to be a smart @ss, but have you doubled checked to make sure that your wifi is connected?
  3. NeoGrandizer

    NeoGrandizer Well-Known Member

    Rogers uses Yahoo for email (like Bell uses MSN) and from what I can tell, it doesn't allow for push email. I have a Yahoo account setup and the least interval it allows is 5 mins. My Bell MSN account on the other hand allows push email.

    Now Wi-Fi is a little difficult to figure out. It works fine for me and I have no issues with it on any of my email accounts. You say your Hotmail account gives no issues. By that, I can only guess that you also mean Wi-Fi works fine when sending/receiving from Hotmail? Did you test by sending a test email from your Hotmail account to your Rogers account? And try vice-versa Rogers to Hotmail?

    If Hotmail works fine, but Rogers does not, then it has to be something in the settings that may be gumming things up. Did you double check SMTP and POP settings? Username and Password? Encryption?
  4. Brettski15

    Brettski15 Member

    I get a msg saying "sending failed" and the email is stored in my outbox then when I turn WiFi off the msg sends. I can receive emails on WiFi with my Rogers account it just wont send them. And yes my Hotmail can send and receive over WiFi. What should my smtp and pop be set at...I do remember changing something when I was dealing with Rogers tech support.
    drexappeal likes this.
  5. NeoGrandizer

    NeoGrandizer Well-Known Member

    Here is their support info on email settings:

    http://www.rogers.com/web/Rogers.portal?Ntt=Email+Settings&N&_nfpb=true&_pageLabel=support_results

    Try their PC server setttings instead of their wireless (if you do indeed have Rogers internet plan as well as their mobile plan).

    The problem may be that they are restricting the use of email through their network only with their wireless settings. Notice how SMTP settings are different between PC and Wireless. I know Fido did this and Wi-Fi would not work for sending/receiving email. It strictly had to go through their network. Devioius way to use your data to access the email account. But that was many years ago and as Fido is a division of Rogers, not sure if any of that has changed.

    I'm with Telus now and can't help further than this.
  6. Brettski15

    Brettski15 Member

    Sorry for my delay is responding...I tried the above settings change it didn't work. Just got off the phone with Rogers and they told me that they cant support WiFi issues because they are only responsible for there 3G/LTE networks. Thanks again Rogers for being a great help!!!

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