Support Can't send/receive phone calls/text messages

Discussion in 'Android Devices' started by valerielyn77, Apr 9, 2013.

  1. valerielyn77

    valerielyn77 Member
    16

    Sep 21, 2010
    19
    1
    16
    Admin Asst.
    San Diego, CA
    Has anyone else had this happen to them?

    My phone will not send/receive phone calls or text messages. It will only run apps that use data whether it be 3G or Wi-Fi. When I tried calling my phone from a land-line it went straight to voicemail even though my phone is on.

    The other phones that are attached the Sprint account that I
     

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  2. DragonSlayer95

    DragonSlayer95 Resident Air Bender
    653

    Mar 9, 2012
    8,761
    3,728
    653
    Male
    Shreveport, Louisiana
    Do you have Google voice attached to your phone?

    Did this start happening as soon as you updated to jb?

    Also did you factory reset after you updated to jb? If not that would be my advice for now :)
     
  3. valerielyn77

    valerielyn77 Member
    16

    Sep 21, 2010
    19
    1
    16
    Admin Asst.
    San Diego, CA
    I'm not sure what Google Voice is exactly.

    I updated to JellyBean the day after the update came out. I did a factory reset and cleared my cache the day after the update.
     
  4. Netcat

    Netcat Well-Known Member
    53

    Apr 7, 2011
    260
    71
    53
    San Jose, California
    So your Sprint 3G data works but no phone calls or text messages? Your phone may need to be re-activated. First try going to system updates and updating your profile and PRL.

    Or if you're part of a group account, there may be a problem with the account setup. Maybe for some reason your phone is NOT part of the group now. Log in to your account at Sprint online and see if your phone is listed. Or go to their activation website and give that a try...

    Activate your new phone

    ...or call Sprint and they'll get it working again.
     
  5. SDouble09

    SDouble09 Active Member
    16

    Mar 8, 2012
    33
    3
    16
    I just flashed my galaxy s3 with a synergy custom rom and when I did I noticed that I can't make any phone calls or text message. every thing else works awesome. but its really annoying since I have to be on the phone for my business. I checked my settings and its says service state out of service, my signal strength is -103dBm 37 asu I don't know what to do can anyone help.
     
  6. SDouble09

    SDouble09 Active Member
    16

    Mar 8, 2012
    33
    3
    16
    I just flashed my galaxy s3 with a synergy custom rom and when I did I noticed that I can't make any phone calls or text message. every thing else works awesome. but its really annoying since I have to be on the phone for my business. I checked my settings and its says service state out of service, my signal strength is -103dBm 37 asu I don't know what to do can anyone help.
     

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