Capacitive Button SensitivitySupport


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  1. changstrom

    changstrom New Member This Topic's Starter

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    For some reason the four buttons at the bottom aren't as sensitive as the touch screen. When tapping on icons on the touch screen, i can pretty much just use my finger nail, but to get the button on the bottom to consistently respond, I have to push and hold with my entire thumb. Anyone else have this problem? Is there some way to turn up the sensitivity? Thanks.
     

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  2. Torq

    Torq Well-Known Member

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    I think the active area for the capacitive buttons is smaller than on some devices (certainly the case compared to the Evo), so you have to be a bit more precise in where you hit.

    If I "thumb" the buttons they respond less reliably than with a fingertip. I've missed more than a few times, but its obvious that they are responding when actually hit. It would be nice if the active area for each button was a bit larger.
     
  3. boltar

    boltar New Member

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    Yeah, so I'm coming from the Evo, and the capacitive buttons on the Epic is horrible compared to the Evo.

    On the Evo, it was so flawless from the start, that I never even imagined it could go wrong.

    On the Epic, this was one of the first things I noticed. The slight touches on the Evo doesn't work on the Epic. You have to press harder, and you have to press more accurately. And even then it doesn't always work! It's driving me insane and this is the only thing that's disappointing me about the Epic.

    (Plus, the vibrations from the capacitive keys make an audible buzz, but this is only a minor complaint)

    Not sure if it's with all Epics and people just accept it? If any of you are coming from the Evo, I'd like to get your take on this.
     
  4. jim2point0

    jim2point0 Well-Known Member

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    Coming from the EVO... I hate the Epic capacitive buttons. Another EVO user just tried my Epic and he said they're fine. But I don't like them. Too hard to use.... and something like this shouldnt be difficult. It makes overall phone usage more of a pain in the ass :(
     
  5. Lyvewire

    Lyvewire Well-Known Member

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    I agree. I noticed this yesterday when I got mine right away. I started thinking mine was faulty. I'd like to give this phone a chance but small things are starting to add up, (no flash either, charger on top the phone,gotta tap screen for buttons to light up at bottom)..
     
  6. mrvirginia

    mrvirginia Well-Known Member

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    set your button timeout to match that of your screen turning off.
    and the charger being on top is a good thing, imo. when charging it in the car you can just put it in a cup holder or something and the phone still sit correctly instead of upside down or something.

    full flash is coming with 2.2
     
  7. rldev

    rldev Well-Known Member

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    Count me in also. Not happy with the capacitive buttons coming from an Evo. You have to basically hold you finger down. The Evo has the best capacitive buttons I have ever used, they are flawless. With all that being siad, the Epic grossly outperforms the Evo. Hopefully there will be a fix. I know some claim to not have this problem, but it seems to be clear this is no anomaly.
     
  8. rldev

    rldev Well-Known Member

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    Where is this located in settings? I see keyboard timeout under sound and display, but not button.
     
  9. postermen

    postermen Member

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    It seems like this is a fairly common problem. Out of the 5 Epics I got yesterday, 1 had capacitive buttons that rarely worked, 1 had buttons the kinda worked, and 3 worked awesome. If I didn't have access to so many, I would have probably just thought that it was normal. The buttons on the 3 working phones work at the lightest touch.
     
  10. megabiteg

    megabiteg Well-Known Member

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    Honestly I think that this is not a flaw of the phone, but a good thing. The capacitive buttons are suppose to be a little bit more "difficult" to press than the touchscreen it self, why? because you wouldn't want that area to be "too" sensitive to your touch otherwise you will be pressing them all the time, even when you don't mean to.

    I think that if your also experiencing lag on these buttons, the best thing you can do, is to also advise what process or what you also had running in the background, because there that this is a new phone we would like to really isolate the issues by tracking its stress peaks.
     
  11. rldev

    rldev Well-Known Member

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    If you ever used an EVO, it has perfect implementation.
     
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  12. megabiteg

    megabiteg Well-Known Member

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    I will try get a hold on someone who has it, I wanted that phone but no stock made it :mad: for me....

    Now can you give us some context of what you were doing while it happened? This way if there is a Bug to report we have context.
     
  13. rldev

    rldev Well-Known Member

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    Sorry, I don't understand your question. What was I doing? Nothing, just switching between screens or going back in a program. I can reproduce it every time I pick up the phone. It is just how it is. I'm sure Samsung is aware because they have this problem on all Galaxy S phones.
     
  14. mrvirginia

    mrvirginia Well-Known Member

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    yup, that's it, keyboard timeout. the capacitive buttons are tied to the keyboard timeout.
     
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  15. rldev

    rldev Well-Known Member

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    Thanks.
     
  16. boltar

    boltar New Member

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    My friend bought two and exchanged one just for this reason. I'm going to try to return mine for one that works.
     
  17. mrvirginia

    mrvirginia Well-Known Member

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    i reallllllly hope Amazon sends me a good one or i'll just send it back instead of exchange and say screw it - sticking with the Evo
     
  18. Bmerz

    Bmerz Well-Known Member

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    Like some Epic users, I too was having a problem with the sensitivity of my Capacitive Buttons, AND my phone key pad - I couldn't even dial "1"! Nor could I press the keys to answer the phone, or hang-up!

    This concerned me so much (in case I needed to dial 911, I'd be screwed!), I called CS (on another matter, brought this issue up too) and while on the phone with her and tech support for over an hour - we may have found a solution! As so far (knock on wood) it's now working just fine - as are the Capacitive Buttons - perfect! :)

    1) Turn off phone

    2) Take out your battery for a full 2 minutes (I took mine out for 3 mins, for good measure ;))

    3) Replace battery and then fire up phone.

    This solved my problem on the touch screen key pad, as well as with the Capacitive Buttons, so maybe this will help anyone else out there having the same issue. Good luck - now time to go play with my phone! :D
     
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  19. h4w4ii4n

    h4w4ii4n New Member

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    My phone had a bad back button sensitivity. All four buttons had different haptic feedback (strongest to lightest) home, menu, search, back. Back button worked if I pushed hard, or rub, or press and hold but I shouldn't have to adjust to the phone because it doesn't work like it should.
    So I took it back to the store and the manager said it was a well known issue and one of his demo from samsung had the same thing. He offered me a new phone so I powered it up and tested the buttons before swapping it out.
    Now everything works like it should and I can feel same haptic feedback on all 4 buttons.

    If you are having problems with capacitive buttons, take it back.
     
  20. themyst

    themyst New Member

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    this seems to be a big known issue. I tried three different Epics, all of them have an insensitive back button.
     
  21. Jebus Christ

    Jebus Christ Well-Known Member

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    I'm more than fine with my buttons. Just took a little getting used to. My main complaint is I wish the home and menu buttons were switched but that's is only due to conditioning from the Evo. I know over time, I'll get used to this easily.
     
  22. rldev

    rldev Well-Known Member

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    It is illogical placement if you ask me. The Evo got it right.
     
  23. SntaCruz83

    SntaCruz83 Well-Known Member

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    i agree. It's easier to hit the Home button (my most used button) when it's on the far left and I can just reach for the edge of the phone.
     
  24. changstrom

    changstrom New Member This Topic's Starter

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    So I went to the sprint store today to try out the capacitive buttons on the display model, and I could get them to work fine the first time, every time, whereas with the one I had received, I would usually have to try twice or hold it down. I told the sprint guy about my problem and he tried my phone but didn't have any problems getting the buttons to work, but I asked for an exchange anyways. The new phones capacitive buttons work great. If you're having this problem, I would check out the display model or something, it's great no longer having to worry about whether or not you have to push the back button again.
     
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  25. SntaCruz83

    SntaCruz83 Well-Known Member

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    I purchased my phone at a RadioShack since I needed an instant rebate instead of a mail in rebate. Can you do a swap like this at a Sprint store anyway? Is RadioShack able to do a swap in store? I guess I could wait till tomorrow to call and find out, but thought I would try and find out tonight. :)
     

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