captivate keeps going back


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  1. mint2005

    mint2005 Member This Topic's Starter

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    does anyone have this problem?

    I just got my phone today, was testing the phone to see if it works correctly. I open the menu, it went back to home screen. I clicked on the application on the menu, the application opened and soon it went back to the menu. It is random, but happens pretty frequent. It is becoming annoy because it stops my work and went back to previous screen.

    Is it a hardware or software issue?

    I had hard reset the phone, but doesn't work.

    Does anyone have same problem?
     

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  2. norsairius

    norsairius Active Member

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    My first Captivate did the same thing. I believe it's a hardware issue because the one they gave me to replace my first one does not have this issue. Just try and exchange it again if you can.
     
  3. Chromag

    Chromag Well-Known Member

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    Is the home button at the bottom lighting up? I had one instance where the home button seemed to get stuck. I swiped my finger over it and it stopped.
     
  4. mint2005

    mint2005 Member This Topic's Starter

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    the home button and the bottom light up well. I try different ways and it still happens. I think I am going to exchange it.
     

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