CAT S60 3G issue

[minkhs]

My phone cant turn on 3G, only 2G. I tried to reset factory but its not work. Help me pls.

 

[munemsahariar]

My phone cant turn on 3G, only 2G. I tried to reset factory but its not work. Help me pls.

did turn on 3g anytime before? http://www.gsmarena.com/cat_s60-7928.php

you need to have a 3g widget. if your mobile have it slide down on screen where is wifi then search for 3g.

Hope that helps

 

[minkhs]

did turn on 3g anytime before?

No, its did not.
Thank you.

 

[cavell219]

Okay I have the same issue with my replacement cat, it is enabled as GSM world phone only until you change it. It's not easy to change due to CAT having the easy to way to get to the Phone Info menu disabled ( *#*#4636#*#* )

Here is what you need to do:

Download this app,

https://play.google.com/store/apps/details?id=org.freespirit.hms&hl=en

Scroll all the way down,
tap testing... A new menu will appear

Hit Phone Information then go to "Set preferred network type and choose GSM/LTE/WCDMA

Then hit the home key and go to Settings-->more-->cellular networks -->changed preferred network type to 2g/3g/lte

This should work for you.

 

[minkhs]

Okay I have the same issue with my replacement cat, it is enabled as GSM world phone only until you change it. It's not easy to change due to CAT having the easy to way to get to the Phone Info menu disabled ( *#*#4636#*#* )

Here is what you need to do:

Download this app,

https://play.google.com/store/apps/details?id=org.freespirit.hms&hl=en

Scroll all the way down,
tap testing... A new menu will appear

Hit Phone Information then go to "Set preferred network type and choose GSM/LTE/WCDMA

Then hit the home key and go to Settings-->more-->cellular networks -->changed preferred network type to 2g/3g/lte

This should work for you.

Thank you but its not work.

 

[cavell219]

Thank you but its not work.

Hmm Okay, where are you located at? On your box on a sticker it will show the bands your phone supports. Make sure you received the correct model? Also you could try to change the APN settings for your carrier. You would need to google what they should be.

If the APN settings do not work it sounds like the phone has the wrong bands for your network, this could be CAT's fault for sending you the wrong one, and so far with the customer service I have had I would not be surprised.

 

[cavell219]

So I was just having issues with unable to connect to LTE again.. I went into the phone information menu. Changed it to GSM/LTE mode. Went to cellular networks toggled it to 3G only, then back to 2G/3G/LTE and my LTE is working again.

 

[minkhks]

Hmm Okay, where are you located at? On your box on a sticker it will show the bands your phone supports. Make sure you received the correct model? Also you could try to change the APN settings for your carrier. You would need to google what they should be.

If the APN settings do not work it sounds like the phone has the wrong bands for your network, this could be CAT's fault for sending you the wrong one, and so far with the customer service I have had I would not be surprised.

I located at Viet Nam. APN auto update for my carrier.

Thank you, i will contact CAT.

 

[nabros]

My phone cant turn on 3G, only 2G. I tried to reset factory but its not work. Help me pls.

Same problem with my s60 here on vodafone India netowrk. I emailed cat support about this and here is their reply!