Charging and 4g/wifi issuesSupport


  1. afragilesheep

    afragilesheep Member

    These are actually two separate problems affecting my wife's phone and want to see if anyone else has experienced them also.

    First, when connecting to our home wifi, the phone will activate the wifi but remain in 4g mode. Both icons are displayed and I can't tell if they are both being used simultaneously or not.

    Second, occasionally when plugging the phone in to charge, the phone will simply shut down. I don't believe this should be happening since her batter is usually between 20% and 30%. She is using the OEM charger plugged into a wall outlet so that shouldn't be an issue. I have the same phone and have used her charging cord without a problem.

    Unless someone can give me a good reason for these issues occurring, I plan on taking the phone back to Verizon for answers and hopefully an exchange.

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  2. real0325

    real0325 Well-Known Member

    The wifi & 4g problem can be solved by having a power control widget, once both icons appear simply toggle the data. And it will disappear .
  3. badrsj

    badrsj Well-Known Member

    Sometimes my phone shows both wifi and 3g or 4g icons, just a harmless issue can be handled by a restart or toggle airplane mode.

    The shut down is something i've not heard before, does it do that with all or a specific charger?
  4. afragilesheep

    afragilesheep Member

    I had her restart the phone and it didn't fix the dual connection method. It finally cleared itself after about 30 min.

    She has only attempted to charge the phone using either one of our two OEM cords. It doesn't seem to matter which cord is used.
  5. afragilesheep

    afragilesheep Member

    A power control widget is worth looking into but I still there is more to it since I don't have the same issue with my phone.
  6. badrsj

    badrsj Well-Known Member

    Please let us know if the shut down also happens on another charger, is this a rooted device?
  7. afragilesheep

    afragilesheep Member

    These are the only two chargers that have been used. We purchased a car charger which has not been tried.

    The phone has not been rooted.
  8. finndo77

    finndo77 Well-Known Member

    Rarely my phone will power off when I plug it in (read two maybe three Times since March), one in v6 rooted and one on broken out 1.2 or 1.3. If there was another I do not recall what I was running. It happens occasionally when not plugged in also, maybe 5-7 times. I think it is just a random reboot that fails to power back on
  9. real0325

    real0325 Well-Known Member

    Mines does the dual data thing.
  10. MrB206

    MrB206 Well-Known Member

    Generally, you should only see both wifi and '4g' if you're sending mms, so that could be an issue.

    I'd first ask if you're using an app that controls your data like green Power or juice defender.
  11. real0325

    real0325 Well-Known Member

    No it does the dual data thing , then I use my toggle to cycle off data.
  12. afragilesheep

    afragilesheep Member

    There are no power apps on her phone. I was going to install one until these issues started. I wanted to correct these issues first.

    She wasn't sending any messages during this time. The phone was sitting idle (or as close to idle as a smartphone can get).
  13. MrB206

    MrB206 Well-Known Member

    Does she have any performance issues with the phone? If it's just cosmetic, it might be worth bothering with replacement.
  14. afragilesheep

    afragilesheep Member

    Other than the problems listed, she loves the phone. I figured we could bring it in and see what Verizon says. The worst they can say is that they won't replace it based on these issues.
  15. stef7

    stef7 Well-Known Member

    it shouldn't be rebooting when she plugs it in. Mine never ever has. however, have you tried her OEM cable and OEM charger? :) It might be defective, and it might be putting out too much voltage, and the device might be shutting down to protect itself.

    The 4G/WiFi behavior is wierd.
  16. badrsj

    badrsj Well-Known Member

    You're right taking it in may get you a replacement device or worst case scenario nothing. do please let us know the outcome though.
  17. afragilesheep

    afragilesheep Member

    The phone has been plugged into her OEM cable and to my OEM cable. We have the same phone purchased at the same time. My phone doesn't have the same issues and we interchange cables frequently.
  18. MrB206

    MrB206 Well-Known Member

    Then I'd take it back to vz. I've found there are bad batches of these phones... I had 2 that were bad.
  19. stef7

    stef7 Well-Known Member

    Yeah - didn't I mention OEM cable and OEM charger? Are you using the same OEM charger? One more time, the OEM charger could be putting out too much voltage.

    Does it reboot when she plugs into a USB port on a computer?
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