Charging issueSupport


  1. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    That's fine, I just wanted to find out if you were keeping the same battery between phones.
  2. phoneluvr

    phoneluvr Member

    If you look back in this thread, I said the same exact thing! lol On my 6th phone.
  3. amk2795

    amk2795 Well-Known Member

    I had started having this problem about a week after I got the phone. It would charge perfectly, (I charge it overnight every night) then suddenly it wouldn't charge much at all overnight (6% to about 23% in over 8 hours). I always turned my phone off to charge (force of habit) but I started leaving my phone on instead and I haven't had the problem since.
  4. hanginghelmet

    hanginghelmet Well-Known Member

    Mine will charge also if its left turned on....is this how its supposed to be? I have never owned a phone that you had to leave it on to charge it. Does anyone who owns this phone have any success turning it off and it charges successfully?
  5. I had only tried to charge with the phone off when I first bought the phone, left it on initial charge until the light was green, since then I have only charged it with the phone on. But as a test I just turned mine off then plugged it into the USB port on my laptop, it was about 75% charged though but it managed to charge to 100% in about 1
  6. hanginghelmet

    hanginghelmet Well-Known Member

    I live in the US so Im not sure where mine was manufactured. All I know is if I turn off the phone and then charge it the light shows orange but when I wake up in the morning it is still showing orange and it is at the same level as when I first bought it. The only time it worked with the phone turned off was during the initial charge of the phone. I really don't know if I should take this back again or not!!
  7. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    During the initial charge/discharge process, you're not supposed to turn the phone off at all.
  8. really? I didn't turn mine on until it was fully charged first time. works fine though.
  9. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    That should be fine, but turning it on and off again isn't recommended.
  10. well it does sound as though its a hardware fault somewhere. If you've returned all your phones to the same retailer you would think that they would try to find a solution to the problem, I cant believe you're the only one .... take it back and ask?
  11. how do you mean, whats problem does that cause? I turn mine off regularly when I have no use for it.
  12. hanginghelmet

    hanginghelmet Well-Known Member

    Now you have me really confused El Presidente. Why would I turn a brand new phone on first before the initial charge? When I asked you for the proper steps you didnt say to turn it on during the initial charge? Why will it charge with it turned on and it doesnt when its powered off? Just doesnt make any sense!!
  13. agentc13

    agentc13 Daleks Über Alles VIP Member

    He meant during the first initial charge/discharge cycle.
    El Presidente likes this.
  14. agentc13

    agentc13 Daleks Über Alles VIP Member


    Lithium Ion batteries are best stored partially charged, so they have a partial charge out of the box and it won't hurt to turn it on to charge then.

    As to why you have charging issues while turned off, I can't really say.
  15. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    :eek:

    Wires have been crossed, potentially my fault from misinternpreting some of what's been written, apologies! :)

    Procedure for charging a new phone:

    1. Connect the Phone to the Mains
    2. Turn on Phone
    3. Run through Initial Setup
    4. Leave the phone charging for 8 or so hours/overnight
    5. Unplug, and DO NOT turn on or off until the phone has completely exhausted the battery.
    6. Charge completely again (the phone can be on or off).

    Alternatively, you can do this:

    1. Connect the Phone to the Mains
    2. Leave the phone charging for 8 or so hours/overnight
    3. Turn on Phone
    4. Run through the initial setup, leave charging for another 30 mins or so.
    5. Unplug, and DO NOT turn on or off until the phone has completely exhausted the battery.
    6. Charge completely again (the phone can be on or off).

    After that, you're free to charge the phone as you wish, turn it on/off as you wish etc.

    Does that help? Again, apologies if I'd appeared to have given conflicting information before.
  16. hanginghelmet

    hanginghelmet Well-Known Member

    I did the alternate instructions that you mentioned and I still can not chrge this phone while it is powered off. I just don't get it El Presidente!! :(
  17. agentc13

    agentc13 Daleks Über Alles VIP Member


    There could be a hardware issue. Try calling your carrier or HTC.
  18. phoneluvr

    phoneluvr Member


    He's not the only one. I've returned 5 phones for the same issue and I'm still having problems with my 6th phone. I called HTC a while back and they said it's not normal, and I should take it back or send it to them for repair. :S You guys think it's the battery? Should I try ordering a new one? or is it the phone? or the software for not reading the correct charge on the phone?
  19. hanginghelmet

    hanginghelmet Well-Known Member

    HTC said its not normal? Wow they are good!!! LOL...Its good to know Im not the only one....what store did you purchase yours from and is it a Virgin Mobile phone? Did the store give you a hard time?
  20. phoneluvr

    phoneluvr Member


    I got mine from Best Buy and it is Virgin Mobile. What region are you from in the U.S.? Maybe the bad ones are from the same place.
  21. phoneluvr

    phoneluvr Member

    oh, and the store didn't give me a hard time :) They were good about it and understood.
  22. hanginghelmet

    hanginghelmet Well-Known Member

    I am from the Buffalo, NY area....maybe I will take it back 1 more time but return it to a different Radio Shack....ughhhhhhhhh
  23. phoneluvr

    phoneluvr Member

    Im in the south, so there goes the region idea lol The latest phone I have has charged and turned green a couple times after the initial charged stayed orange.
  24. hazan47

    hazan47 New Member

    Hi there,

    i have a HTC wildfire S its working fine but if i plugged to adapter to recharge my phone its indicating charging while phone is on , but its not charging :mad: but if i turn off ma phone and plugged to charger its indicating orange color all the night and next day too after that i switch on ma phone next day it was showing battery full but still the indicator is in orange color i was tired with this wildfire why its happening ? battery is good i can use for one day but ma problem is i want to turn off ma phone to recharge :mad: that's impossible i cannot turn off ma phone ..... please help me with this

    thanks
  25. sisu

    sisu Well-Known Member

    So El Presidente was asking about any constants, maybe same battery?, and OP said no. I am thinking the same thing, all 6 phones bad? I guess it's possible, but strange.

    I read through the posts, and I didn't see any mention if you kept the same charger, or if you also replaced the charger. If the same charger, that could be faulty.

    I am not an electrician, but I wonder if a bad wall outlet, or house wiring (low/high, fluctuating power), make the charger work improperly, or damage it?
Loading...

Share This Page