The charging port on my Inc 2 has come loose and now in order to get it to charge, I have to hold the wire of the charger in a very specific direction and with a very specific tension. It seems like this isn't a particularly uncommon issue with this phone. I bought the phone in May so it's still under warranty. They are saying they will send a refurbished phone to me tomorrow. I insisted that I wanted a new phone instead, but she wouldn't budge so she said I could take it to a store to have it repaired. Any suggestions on what I should do? I don't like the idea that they send you a refurbished phone but the warranty doesn't "reset". With this being a common problem, I'm afraid that this will just happen again, especially with a phone that has been used by someone.