charging problemSupport


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  1. markyb

    markyb New Member This Topic's Starter

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    hi
    new member. and new to android
    didnt want to start here with a problem, but unfortunately that's what i got.
    had my galaxy portal now for about 3 days, and tonight its not charging anymore
    nothing with the usb and pc lead and nothing with the mains lead
    ive had problems earlier today with kies software keep crashing (win 7) and pc was saying usb device not recognised. (although some times it did recognise it)
    so now i cant charge. but even on a full batt im only getting about 10 hrs before batt dead, and thats only playing with apps, and not making any call or texts.
    anything i can try before i take it back to the shop
     

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  2. markyb

    markyb New Member This Topic's Starter

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    right i think ive bricked it now
    thought i would do the hard reset to see if it helped, and so that it would be clean when i took it back to shop
    i did the *2767*3855# reset (took sim out first ) phone came up with hard reset message then shut down and restarted. now i got black screen with samsung in the middle and nothing else, take batt out and reinsert. i get status bar that goes half way accross screen and then. nothing
    help have i bricked it
     
  3. Beerkan

    Beerkan Well-Known Member

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    It can take 2 or 3 mins to boot from a factory reset. Samsung logo is part of bootup proceedure.

    Try letting it boot for a few mins.
     
  4. markyb

    markyb New Member This Topic's Starter

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    left it running till the battery finaly packed in. but no joy,.
    i called into the 3 store and they swapped it no problem.
    so i was very grateful for that.
    thanks for the reply
    oh one other thing, can i use the portal to read pdf documents? and if so were do i put the documents
     
  5. Beerkan

    Beerkan Well-Known Member

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    Anywhere On the SD card.

    Install an App called EStrongs File Explorer.

    See Estongs File Explorer

     
  6. timsarmchair

    timsarmchair New Member

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    markyb,

    I have also bought a galaxy portal on 3 very recently and I am getting about 12 hours of standby time with all the features such as wifi, bluetooth, GPS and autosyncing turned off. Now that you have exchanged your phone, what sort of battery life are you getting? I would be very keen to know, as I will be heading back to the 3 store if the phone is this unusable.

    Cheers,

    timsarmchair
     
  7. dylan35

    dylan35 New Member

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    got mine from a three store on friday as an upgrade...... i am taking it back tomorrow. charges 100 % then drops to 80% when unplugged. 1/2 an hour later its 70%. the settings for about this phone dont even show the correct phone number. The seal was broken on the box but the shop said they open them all cause they have had some European mains plug..... but i wonder. call tec support and they were helpful !!!! so they must be use to problems on this model...... will let them change it in-store tomorrow but if thats crap i will just cancel my new contract and see out my old contact....

    on a good note 1st android phone and its os rocks.
     

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