I was having problems were my phone wouldnt charge when I plug it into the computer or wall outlet. I would sometimes connect n the red light would turn on and then 5 mins later it would disconnect. I contacted virgin mobile and told them thinking they would just send me a new charging cable, instead they suggested me a new phone. Didn't make sense to me but there the technicians. Anybody else get this problem? How long does it take to get a replacement?