Co pilot help needed

Discussion in 'Android Devices' started by steveean, Dec 29, 2009.

  1. steveean

    steveean Member
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    Oct 21, 2009
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    Unfortunately I've had to factory reset my hero thanks to my son locking me out of it. I had co-pilot live installed and paid for. I've re-downloaded a file manager and can see it on my SD card.

    Can I get it back onto phone? Will it be easy or do I have to but it again. I dont think I can find the product key code which was sent by email.
     

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  2. phillevy

    phillevy Well-Known Member
    63

    Aug 27, 2009
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    Did you get it from the Android Market? If so, go to the "my downloads section" and it should show up available for re-downloading.
     
  3. steveean

    steveean Member
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    Oct 21, 2009
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    I did initially download it from market but my downloads only has the new items i've downloaded since the factory reset.
     
  4. phillevy

    phillevy Well-Known Member
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    Aug 27, 2009
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    Ongar, UK
    Are you logged in with the same google account? If so then all your past downloads should show up. If this isn't happening something is wrong.
     
  5. steveean

    steveean Member
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    Oct 21, 2009
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    I thought I was but now i've checked my mails I seem to have someboy elses. Its because of the google login password scenario i had to reset because it would not recognise me. how can i re login as my old gmail account.
     
  6. phillevy

    phillevy Well-Known Member
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    Aug 27, 2009
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    Another suggestion is to re-download it from the market anyway - you should have a confirmation email from google with the product key when you originally purchased it.
     
  7. phillevy

    phillevy Well-Known Member
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    Aug 27, 2009
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    I hate to say this, but am pretty sure that you will have to do another reset to change google accounts (it only asks you on first setup):(
     
  8. steveean

    steveean Member
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    Oct 21, 2009
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    how do i reset my google mail account as i have checked and definitely have somebody elses emails from 2008.
     
  9. phillevy

    phillevy Well-Known Member
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    Aug 27, 2009
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    I stand to be corrected but I think the only way is to reset your whole phone so on startup it will ask you your googlemail details again.
     
  10. steveean

    steveean Member
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    Oct 21, 2009
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    i've tried that but the details i have been using appear to be linked to somebody else's account in america. i'm 99% sure im using the right details as it was verified via my secondary email address.
     
  11. phillevy

    phillevy Well-Known Member
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    Aug 27, 2009
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    Ongar, UK
    Have you tried logging into the account on your computer?
     
  12. steveean

    steveean Member
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    Oct 21, 2009
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    all sorted now many thanks had to reboot again and found my account after hour of searching. gonna try the my downloads part now...
     
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