Comprehensive list of known issues?Tips


  1. Zumaki

    Zumaki Well-Known Member

    (Thread reboot due to 2.1 update)

    Mods, please delete any comments in this thread up to 5/14 if possible. Any old issues from 1.5 no longer seem applicable to the phone now that 2.1 is official...

    - Camera preview does not display full scene that is captured in the image, especially noticeable in Google Goggles

    - Phone will sometimes dial random contacts instead of the desired one when making a call to a contact with multiple stored numbers

    - Pandora freezes phone (requiring battery pull) if headphones or power plug pulled out during playback

    - Screen sometimes comes on with no input from user, draining battery

    - Phone still has Airplane mode issue (may be hardware?)

    - Proximity sensor is either broken by 2.1 or has a bug: screen stays on during calls and will sometimes turn off during use, requiring a finger over sensor to see screen.

    (more to come, sadly)

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  2. petrafan007

    petrafan007 Well-Known Member

    I don't know if it's just me but the face and the slider mechanism do not very solid. I pick it up and I can feel it trying to slide open. It's f***ing annoying.
  3. Zumaki

    Zumaki Well-Known Member

    Mine is very solid and most other users say theirs are solid/more solid than other sliders. A few posters have had your opinion, but I think that's just a production defect. You should go back to the Sprint store and try another one to see if you need to swap yours out.
  4. latinmaxima

    latinmaxima Well-Known Member

    My slider feels good. Doesn't want to open on its own or anything. I will find out about Bluetooth tonight. USB connectivity works fine. Battery meter is off. It ships with settings that google feels are a default user. You can remove these from the main screen. I do want to be able to get rid of Bejeweled demo. OS is being updated when released.
  5. MadFlava

    MadFlava Active Member

    Bluetooth is wonky for sure. Ive had to remove the phone from my car's BT device a couple of times and repair it. It works okay for a few days and then loses the phone BT function but keeps the audio BT function and eventually loses that until I re-pair it.
  6. Valis

    Valis New Member

    If I try making a call when an app is downloading it completely locks up my phone. I can't end the call. It just hangs until it closes itself out after a few minutes. Anyone else have this happen?

    Also, I always hit the speaker button when I'm talking to someone. Not really an issue just annoying.

    Otherwise very happy with the moment.
  7. Zumaki

    Zumaki Well-Known Member

    That's weird, mine turns off and disables the screen when I have it up against my ear.
  8. Valis

    Valis New Member

    My screen turns off too.
    I mean the physical button on the side of the phone.
    Just the way I hold it my thumb taps it and then I'm broadcasting my conversation to everyone in earshot with the moments great rear speaker.

    It's like when your in a club and the musics loud and you're screaming to be heard and all the sudden the music stops before you do and you end up yelling something ridiculous and totally out of context.

    Was really embarrassing at work the other day, that's all I'll say.
  9. CriticalCritic

    CriticalCritic Well-Known Member

    I have been told that there is a green notification LED at the top next to the SPRINT logo (hidden next to the light sensor(s)). If there is, then mine does not work. If there is not one, then there should be (though it's too late) :rolleyes:

    There is no way to access the boot list of apps. I want to block some of these apps from ever starting! (Voice command, moxier mail, etc)

    Before I complain... is there an option to calibrate the accelerometer? Mine is off very slightly.

    The camera is pretty bad IMO.

    The emergency button on the lock screen is in the way. It should be at least 1 menu deep, or at least have a cancellable popup confirmation in case it is accidentally pressed.

    My bluetooth is very grainy/static-y when linked to this phone.

    Don't get me wrong, I LOVE this phone. Just trying to get everything out there though.
  10. I've called 911 twice because of the emergency phone button. I think it's a really good feature to have, but the placement is poor.

    I have a USB cable that I bought to go with my camera and it fit my Hero just fine. Not only is the included Moment USB cable a couple feet too short, it seems to be a specialized tip, much narrower north to south, so a generic USB cord won't work and I'm going to have to buy a couple more. Also, and this isn't an issue so much as bad planning, but the plug of the wall charger is fixed rather than being able to fold flush, so if you have to carry it with it, it's much more awkward.
  11. Zumaki

    Zumaki Well-Known Member

    The Moment uses Micro USB. I think the Hero uses Mini USB. But I agree, the cord is too damn short.
  12. Edaze55

    Edaze55 Well-Known Member

    You got it stickied. Now just keep it up to date.
  13. latinmaxima

    latinmaxima Well-Known Member

    Ok so just to post back regular bluettoth seems to work fine and sounds great. Jawbone 2. haven't tried stereo bluetooth yet but will when I pick up a set. Old phone didn't offer so I didn't bother at the time. also something I noticed. Yahoo worked fine in the email app yesterday all day but last night started giving the error that my username and password were wrong. this morning it started working on its own again. go figure.
  14. Edaze55

    Edaze55 Well-Known Member

    I was given a stereo bluetooth headset a few days ago. It paired and played music just fine. I'll have to post back later as to which one it was.
  15. azdiver

    azdiver Active Member

    Same ymail issues for the past 4 days... but it never starts working again unless I delete account and set it up using different ports.
  16. latinmaxima

    latinmaxima Well-Known Member

    In referenc to the yahoo mail, I haven't done anything to it and it is fine all day today. I guess I have to wait over the next few days before knowing for sure.
  17. sweetredhead

    sweetredhead Member

    Yesterday it came on by itself 3 times. It got so annoying that I ended up having to use my son's Instinct just to make a call. I have had it hang up on 3 people now while i'm talking because it sometimes doesn't lock up the screen. It will also freeze up when trying to call out and I have to pull out the battery and restart it. Taking it back tonight debating if I should exchange it for a new Moment or get a Hero. I really love the features of the Moment over the Hero but I can't live with the bugs.
  18. Soda Popinski

    Soda Popinski Member

    Overall I'm loving the phone but also having bluetooth issues. The phone shows that it's on and has already connected but then sometimes just doesn't work. On my last phone people on the other end said they could never even tell if I was on a bluetooth or not but now not so much :(
  19. Has anyone else been experiencing really bad voicemail message quality. It doesn't cut out or anything, it is just really quiet and it sounds like everyone is small and far away...
  20. azdiver

    azdiver Active Member

    Ditto... mine stopped working this morning and started working again just a few minutes ago.
  21. pwabbit

    pwabbit Well-Known Member

    I don't quite understand. None of the external hard buttons of my Moment activate the speakerphone. Exactly which button activates it on yours? I must be doing something wrong.

    Another few things for the list: The Moment doesn't always go to sleep when the screen is off.

    Also, the Home-Menu-Back light sometimes comes on while the phone is suppose to be sleeping. The lights then stay on until the screen is turned back on.
  22. Ms_Kady

    Ms_Kady Well-Known Member

    Can we add Pandora and GPS issues to this list? Seems like a lot of people are experiencing the same thing.
  23. CriticalCritic

    CriticalCritic Well-Known Member

    Don't forget about the emergency button problem in the opening post:eek:
  24. Zumaki

    Zumaki Well-Known Member

    Thanks for the input everyone. Please review the list to help me make sure i have everything and/or give me details to add to the first post.
  25. civicmon

    civicmon Member

    --Touchscreen barely works right when the phone is plugged into my computer via USB.

    For example, I'll hit the backspace key and it'll type a W or R or something totally random and not anywhere near the backspace key.

    --My phone buttons will flash when charging/plugged in. I'm not sure if this is an app or not, but it'll occur when charging. Also, it won't sleep properly, either.

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