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computer not detecting hero

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  1. lalo

    lalo New Member

    I have had the hero since November and have been able to connect to my computer just fine. Now it wont detect it. It wont give me the option to mount in the notification bar. I have tried it on other computers and they detect it just fine. Can anyone help me?

  2. ccapasso

    ccapasso Well-Known Member

    Are you running a ROM? What changed that it no longer recognizes it?
  3. lalo

    lalo New Member

    i am running stock. Nothing changed. I didnt install anything or remove anything. It just stopped detecting.
  4. ccapasso

    ccapasso Well-Known Member

    Have you tried plugging it into a different USB port on the PC that isn't recognizing it?
  5. xxwckdxx

    xxwckdxx Well-Known Member

    what os do u have? htc sync installed?

    Sent from my DAMAGEDHERO200 using Tapatalk
  6. bilkay

    bilkay Member

  7. mbaseball3

    mbaseball3 Well-Known Member

    vista and hero don't get along. I'm sure its not 100% true but for most part I believe it is. hook her up to xp and let the flawless adventures begin.

    Sent from my Evo HERO using Tapawho
  8. bilkay

    bilkay Member

    I'm running XP at work and at home. This appears an HTC software issue.
  9. SamuraiBigEd

    SamuraiBigEd Under paid Sasquatch! Moderator

    Are you running 64bit? According to HTC they do not support 64bit Vista, or any version of Win7.
  10. KarKess

    KarKess Well-Known Member

    I'm running windows 7 64 bit and it works fine. Reinstall your drivers and you should be gold.
  11. lay6

    lay6 Member

    1. Unplug the hero from the computer
    2. Uninstall sync.
    3. Plug hero into computer.
    4. Browse hero and find HTCsync application, copy to desktop, click install
    5. You should be ready to go
  12. SamuraiBigEd

    SamuraiBigEd Under paid Sasquatch! Moderator

    Some people seem to be able to get it to work, others can't no matter what they try.

    It became a moot point for me when I found out it is not a true two way sync with Outlook contacts, it will download to your phone but will not upload new contacts to Outlook. If this doesn't get fixed I will be going back to WinMo when 7 comes out.
  13. tazcollins

    tazcollins Well-Known Member

    Me and my wife both ave Heroes and both have Dell XPS's with Vista. Never have had a problem mounting in three months. TC
  14. SamuraiBigEd

    SamuraiBigEd Under paid Sasquatch! Moderator

    Vista is ok, Vista 64 is not supported (or wasn't last time I checked) for some reason. I have Vista 64 and nothing I try will get it to work.

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