I posted a a few days ago about my Hero not syncing with my pc. In short, although the phone charges, neither the hero or the pc recognize each other. Nothing happens. I tried various computers and cables to no avail. Yesterday, I took it into a sprint store to a guy I know is knowledgeable with the Hero (he is the manger and uses a hero) and even he was stumped. I just bought this phone used. I still am within the 30 days to purchase insurance for this phone. Is my only option to purchase insurance, pay a $50 deductible and send in the phone to get fixed? Thanks for your help.