Support Connected to Wifi but not internet

Discussion in 'Android Devices' started by Matrix Leader, Aug 18, 2013.

  1. Matrix Leader

    Matrix Leader Well-Known Member
    38

    Jul 26, 2012
    337
    22
    38
    Lifestyle Manager
    Dubai, UAE
    Just bought an S4 for my wife to upgrade her from her S3

    She has a data package but once she connects to our Linksys E4200 Wireless Router at home, if she tries to browse or go to the Google Store it says no internet connection. We tried connecting / reconnecting, turning off the phone and router and restarting them but no luck.

    This problem never happened with the S3. She has a full 5 bar signal on the WiFi but no internet

    please help
     

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  2. allanlaw

    allanlaw Well-Known Member
    63

    Nov 12, 2009
    437
    31
    63
    Los Angeles, California
    Check the security settings on the router and make sure you've got them tracked on the S4 (also consider if you have MAC filtering engaged on the router).
     
  3. Matrix Leader

    Matrix Leader Well-Known Member
    38

    Jul 26, 2012
    337
    22
    38
    Lifestyle Manager
    Dubai, UAE
    i dont have mac filtering enabled and what security settings you mean? I am using a WAP2 Personal password and it's 100% right on the S4

    this problem never happened on the S3 :(


    BTW, I tried connecting on the 2.4 GHz. and 5 GHz. channels of my router but same result
     
  4. WonderFull

    WonderFull Active Member
    16

    Apr 4, 2012
    39
    1
    16
    Male
    Bahrain
    Did you tried connecting the S4 to any other wifi network? This way you will know whether the problem is in your S4 device or router. As you mentioned you have data package and you must have tried browsing through that.
     
  5. SirEagle

    SirEagle Well-Known Member
    78

    Feb 21, 2010
    711
    81
    78
    Akron, Ohio
    Can you connect over 4G?
     
  6. Canesfan

    Canesfan Well-Known Member
    73

    Jun 5, 2011
    376
    62
    73
    Male
    the Desert
    The S4 (at least mine and its replacement) have definite WiFi connectivity problems which I've ranted on, ad infinitum, on the WiFi threads. One of my complaints is that it repeatedly will show that I am connected to WiFi when I have "no internet connection". This is indeed maddening.
     
  7. Matrix Leader

    Matrix Leader Well-Known Member
    38

    Jul 26, 2012
    337
    22
    38
    Lifestyle Manager
    Dubai, UAE
    problem solved. It appeared my DNS settins in the router were in correct. As soon as i corrected them and rebooted the router the phone connected and now it has internet
     

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