Connecting S5 to PC issue.Support


  1. TheScragg

    TheScragg New Member

    When I connect my brand new (yay!) S5 to my PC via the USB cable provided, an unusual thing happens. My keyboard, mouse, and audio all stop working. I am assuming that the drivers for all these devices stop, but I'm not 100% sure. If I restart my computer manually with the phone still connected, my mouse and keyboard still do not work, however, if I restart without my phone being connected, everything works fine.

    This happened the very first time I connected my phone to my PC, but not the second. The second time it worked fine for about an hour while Kies 3 transferred my data from my old S3 to this phone -- then randomly my keyboard, mouse and audio suddenly stop working. Ever since then I've had this issue.

    Following the guidance of Samsung support, I enabled USB Debugging Mode, tried a fresh install of Kies 3, updated my SAMSUNG USB driver for Mobile Phones, as well as drivers for my mouse and keyboard all to no avail.

    I am at a loss on how to proceed at this moment. Tomorrow I will try connecting my phone to a different PC.

    Running Windows 7 SP1 64-bit

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