Connecting to NPS?Support


Last Updated: 2012-05-08 23:46:23
  1. KerbRD

    KerbRD New Member

    Hi all,

    I want to upgrade my galaxy i7500 from 1.5 to 1.6 with the official upgrade through NPS but when I plug the phone in it shows the external and internal sd cards but doesn't seem to recognise the phone...

    When I click on Upgrade Mobile Phone it comes up with a menu asking me to select the mobile but theres no options to select.

    Anyone know what's going on?

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  2. reefsider

    reefsider New Member

    Had the same problem.

    You have to go into the settings menu setting > about phone > additional settings > then click off mass storage only, problem solved.
  3. gavalexander

    gavalexander New Member

    Hi

    "setting > about phone > additional settings > "

    My phone doesn't have this option. Samsung GT-I5700.
    I've tried every combination I can think of to connect the phone to upgrade the firmware etc. Wifi, bluetooth, USB cable. Kies, NPS and Samsung PC Studio 7. Nothing works.

    I'm a little frustrated! Using the USB cable all I ever get is "Connecting..." but never a proper connection and nothing more.

    Do you have any insight at all?!

    Cheers

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