Contact IssueGeneral


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  1. cmerrtt

    cmerrtt Well-Known Member This Topic's Starter

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    I purchased my Eris yesterday and when the store downloaded my contacts from my previous phone to the Eris I ended up with duplicate contacts that number 1109. I manually deleted the duplicates and the phone did not want to sync. Went back to the Verizon store and we did "hard reset". This time they entered the contacts and opened my GMail account in opposite way and the phone did sync to my GMail contacts on the PC - all duplicated. I went to my PC Gmail and cleaned them up. Next, I deleted the contacts i my phone (all 624 of them) so I could re-sync them with my PC correctly. It now will not sync because "the deleted amount exceeded the limit". I have three options --

    Delete the items
    Undo the deletes
    Do Nothing for now

    I would just like to know if anyone can help me to re-sync my phone contacts from my PC? Would it work to attach the phone to the PC manually?

    Thank you in advance!
     

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  2. inacrumbling

    inacrumbling New Member

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    i, too, have an eris, and when i bought it i had the verizon rep sync my gmail account thinking it would pull all my contacts from google and add them to my phone. instead i got a similar notification. it says: 'Too many contacts deletes. Delete limit exceeded. There are 117 deleted items for contacts. What would you like to do?' Then it gives me the same options you mentioned. i chose to 'Delete the items', but the notification won't go away. i've also noticed in the settings that it keeps trying to sync, but to no avail. it says there is a problem with sync and that it should be up and running soon, but it hasn't worked yet. anyone have any advice?

    i should add that my google calendar synced just fine. wonder why it won't do the same with my contacts?
     
  3. Wildcat_10R

    Wildcat_10R New Member

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    I have the same problem. The information cannot be deleted and it continuously tries to sync. Any ideas?
     
  4. WickedRadGraphics

    WickedRadGraphics New Member

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    I had the same problem. I got rid of it by going into my gmail account online and deleted the contacts there then choosing "delete the items" on my phone. Worked for me!
     
  5. marko

    marko Member

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    I'm trying to convert from Outlook to Gmail and Google calendar. Sncing to Outlook is too painful for now. When I sync gmail contacts it duplicates most of my contacts on my phone. Any suggestions?
     
  6. lavendarblue

    lavendarblue Member

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    Be careful when you connect your gmail contacts. I've had tons of contacts which I cleaned out so I wouldn't get those notifications. Then magically, all my phone contacts are on my google contacts and it deleted all my gmail contacts. Wonderful.... :confused:
     
  7. nellarmonia

    nellarmonia Member

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    I don't know if you will ever see this because this post is a few weeks old, but THANK YOU WickedRadGraphics!!

    Deleting my contacts in Gmail online and then going on my phone and selecting "Delete all" has fixed this problem for me.
     
  8. cassnate6259

    cassnate6259 Well-Known Member

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    I'm having this same problem, but I'm nervous to do what is said above because I don't want to lose all my contacts.

    If I delete my google contacts and then select "delete all" on my phone (when I click on the sync error message), will it save my phone contacts still, or will I need to start from scratch?
     
  9. forcemaker

    forcemaker New Member

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    Hello,

    as you might try to delete your Google Contacts as a solution to this problem, you are likely to fear complete data loss. As I have a similar problem, as you guys, I looked for an option to export the Google Contacts. As I found one, it is also easy and fast to use.

    Open your GMail Account, and select the "Contacts" link in the left part of the page (either above or beneath your labels, as you configured it). The opening page has Export and Import buttons on the top right. There you can export all contacts to *.csv files and similar and save them as a file on your PC.

    So, if You have to delete your contacts on your GMail account, there seems to be this way of regaining them all, as you need and wish.

    Hopefully, this helps somebody!

    Bye

    PS: Warning: I didn't import my Google Contacts, yet. So, please, be careful on relying on this feature!
     
  10. cmatthaios

    cmatthaios Well-Known Member

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    I had that issues when the VZW Store did my phone contacts exchange, the rep didn't know what the error mean't.

    How I fixed it. I backed up my contacts with HTC sync to Outlook Express. There is an option under HTC Sync Preferences to overwrite Phone to PC. I then exported this file to .csv file, and imported into Google contacts. Google Contacts has a duplicate merge option. You might still need to fix up few contacts.

    After this, I did a factory reset on my phone (this is cause 2.1 OTA was buggy with regular upgrade). I then added my google accounts, and now all my contacts are with google, rather phone. No more errors. In fact I can update google contacts if anything changes, and it will sync to phone.

    Hope that makes sense.
     

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