Contact Photos - Pixelated!


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  1. WildWayz

    WildWayz Member This Topic's Starter

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    Hi all,

    I have a HTC Hero running the latest 1.5 software off of HTC site. One thing I have noticed, is that if I have any photos associated with a contact, the photo is heavily pixelated when it is displayed via an incoming/outgoing call.

    I am using GMail Sync to push email, calender and contacts.

    If I use the Pre or iPhone, then it shows up fine.

    Is this a known bug? I have tried re-creating the image on the Hero - but once I select the area, it pixelates it again.

    James
     

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  2. bunt83

    bunt83 Well-Known Member

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    The moment you assign a photo as a contact photo it is good quality, but as you might have noticed; the photo also syncs with your google account (the contacts there). There the photo gets downscaled by google, and this image is the image your phone will use after a update or when you deleted the original photo.

    So basically it's a google problem. Also see this page: http://www.google.com/support/forum/p/Goog...c1f5d&hl=en
     
  3. WildWayz

    WildWayz Member This Topic's Starter

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    Thanks bunt - never saw the thread!
     
  4. bwass

    bwass New Member

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    Does the same even if contacts are stored as phone and imported from Outlook 2007. It's not specific to Google, but apparently is to the phone. I'm going to play with different resolutions on the assumption that perhaps in contacts (people) the phone has difficulty with high res photos.
     
  5. SuperBaby

    SuperBaby Well-Known Member

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    This has nothing to do with Google. I have Google sync turned off and the quality is still poor. The contact photo only appears in high quality if the contact is associated to a Facebook account and has a thumbnail.
     
  6. lostiphone

    lostiphone Member

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    this is really annoying me too. my parents are not on facebook and the image when calling is very blurry. must be a fix.....:confused:
     
  7. SuperBaby

    SuperBaby Well-Known Member

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    Same here. Either I get my parents to pick up Facebook or HTC should fix this. :D
     
  8. heroparadigm

    heroparadigm Well-Known Member

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    I'm having the same problem as everyone else with pixelated photos appearing on the screen during a call and on the contacts list but on the camera the photos are superb as would be expected from a 5MP camera. Any ideas on this?
     
  9. ciden

    ciden Member

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    Been struggling with the same problem. I even went as far as creating a dir. on my SD card called 'friends', placing their photos in there and then re-asigning them thinking that the phone would rather 'grab' these then the ones from the sync. Found then that the photos would be perfect, even after the phone being off all night and booting up in the morning. Well the pics was still in high resolution, until sync'ing with google.

    So I again I re-asigned the photos, but this time sync'ed with google, but without the contacts sync'ing. Result - photos still in high res.

    It makes sense that the contacts sync'ed with google will loose quality - but not if the contacts are saved on the phone, then it should be an internal matter...
     
  10. ciden

    ciden Member

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    Well, seems my problem is solved for now. Set-up Outlook on XP (MacBook) to sync to my MobileMe account. Then sync'ed with my phone. Removed all the contacts via Google Sync, re-asigned the contact photos I wanted. Even tried a re-sync - contact photos remain high resolution.
     
  11. compulsionnra

    compulsionnra Member

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    Hey guys,
    I found a workaround that works for my HTC Incredible (on verizon). Google contacts pixelized all my pictures that are stored in my contacts. I have all the good resolution pictures stored in the internal memory on my phone. I made a new "dummy" contact in my phone that has just the picture associated with it. I then linked the original contact with the dummy contact and used the dummy contact picture. This seems to keep google sync from pixelating the pictures. It takes a little time, but it is worth it in my mind.
     

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