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Contacts crashing: processcom.sonyericsson.android.socialphonebook has stoppedSupport

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  1. jpandroid

    jpandroid New Member

    Hey All

    Picked up a phone last night - Sony Xperia Arc lt15a.
    OS: 4.0.3

    I'm unable to click on any of my contacts - just highlights, but nothing happens. If I navigate to groups and then click on any of the contacts individually, it crashes with the following error:

    Unfortunately, the process com.sonyericsson.android.socialphonebook has stopped

    I did notice that in the "About" menu, the settings are as follows:
    Model: LT18i
    Build Number: Nexperia v2.6 by: hemo1001

    I couldn't help observe that the model is different from the one that's list on the back of phone, i.e. on the back behind the battery, it's listed as: LT15a

    So did the guy flash an incorrect build? He says that this build is straight from Sony, is that right?

  2. Ethen Hunt

    Ethen Hunt New Member


    I am also facing the exact issue with my Sony Xperia J. Can anyone help on this please.
  3. Sam-SonyXperia

    Sam-SonyXperia Well-Known Member

    There could be a few causes of this however it worth backing up the content with PC Companion and then running an update/repair:

    To repair the phone software
    1. Install PC Companion on a Windows PC from Support at Download for PC - Sony Smartphones (Global UK English)
    2. Turn on the phone, and connect it to the PC using a USB cable.
    3. In PC Companion, under Support Zone and click Start.
    4. Under Phone Software Update, click Start.
    5. Click repair phone.
    6. Follow the on-screen instructions.

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