CoPilot Download failed

Discussion in 'Android Devices' started by Mcklintop, Apr 13, 2010.

  1. Mcklintop

    Mcklintop Member
    5

    Feb 25, 2010
    9
    0
    5
    Motherwell
    Guys,

    I tried to download CoPilot to my hero, I got as far as adding all my details and the credit card details. After I clicked the buy now button it greyed out and nothing happened.

    What now?? And will I be charged? I checked my bank to see if there was a payment taken but nothing so far.
     

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  2. Xavier

    Xavier Well-Known Member
    46

    Apr 11, 2010
    126
    8
    46
    Senior Tester - Orange UK/T-Mobile
    Bristol

    Try registering you card online first with Google check out.. Then when you go to purchase something from the market, it'll already have your card details stored..
     
  3. Mcklintop

    Mcklintop Member
    5

    Feb 25, 2010
    9
    0
    5
    Motherwell
    Hi Xavier,

    I registered my card details, it was after this that it failed to download. I just don't want to pay for something I haven't got. Can i attempt to download it again or would I be charged twice, I don't even know if the original payment will have been taken.
     
  4. Xavier

    Xavier Well-Known Member
    46

    Apr 11, 2010
    126
    8
    46
    Senior Tester - Orange UK/T-Mobile
    Bristol
    Did you receive any emails confirming anything after you tried to purchase it?
     
  5. Mcklintop

    Mcklintop Member
    5

    Feb 25, 2010
    9
    0
    5
    Motherwell
    No, does this normally happen, sorry but this is the first time I've actually tried to download an app that I had to pay for!!!
     
  6. Xavier

    Xavier Well-Known Member
    46

    Apr 11, 2010
    126
    8
    46
    Senior Tester - Orange UK/T-Mobile
    Bristol

    Shouldn't normally happen... If you didn't get an email then you wouldn't have been charged so the chances are, you're good :)
     
    Mcklintop likes this.
  7. Mcklintop

    Mcklintop Member
    5

    Feb 25, 2010
    9
    0
    5
    Motherwell
    Cheers Xavier, I'll maybe try to download it later.
     
  8. peterc10

    peterc10 Well-Known Member
    78

    Jan 10, 2010
    711
    80
    78
    UK
    Go into Market then hit My downloads. Is Copilot listed there? If so what status is it showing as?

    But just one small warning - the notification of payment email will be sent to your Google account email address. I got caught like that - I did not know i had a google account but I set one up while activating the phone - a problem because I could not remember email address or password!
     
  9. Mcklintop

    Mcklintop Member
    5

    Feb 25, 2010
    9
    0
    5
    Motherwell
    Thanks Peter,

    It's not in My Downloads so I guess the I never got as far as the download.
     
  10. Jaffa

    Jaffa Well-Known Member
    138

    Nov 16, 2009
    1,185
    91
    138
    Electrical Engineer
    Brighton

    Just incase your an Orance customer, Orange maps are now free on a
     
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