Crack on the non-crucial screen, I have insurance, What can I get?General


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  1. jphenow

    jphenow New Member This Topic's Starter

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    I got a pretty decent crack in my eris screen last night. And we DO have the insurance I believe. If my belief is correct and i decide to go in and do something about it, what will the guys at Verizon do? Do I get an eris still or is EOL gonna screw me or help me or anything? Its really just sort of a visual screw up - I haven't touched the functional screen YET so I'm not in much of a hurry thus far.

    Thanks!

    P.S. I guess I haven't looked to hard recently - is there any functional 2.2 for eris here or on the way?
     

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  2. majorpay

    majorpay Well-Known Member

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    The rumors of EOL have been greatly exaggerated... There is no such thing.

    This statement has been Verified by Verizon
     
  3. xx_bishop_xx

    xx_bishop_xx Well-Known Member

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    I think it would be a refurbished Eris.
     
  4. jphenow

    jphenow New Member This Topic's Starter

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    Damn I was hoping for like a better phone since I heard about that EOL stuff. Well any news on that 2.2? That would be huge for me. Only complaint I have with the eris is the lag.
     
  5. majorpay

    majorpay Well-Known Member

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    I think in the case of the cracked screen, he would have to use his official "insurance" and not his warranty. In that case, it would be a new unit, but he'd have to pay the $50 deductible.

    2.2 sounds like it isn't coming to Eris.
     
  6. xx_bishop_xx

    xx_bishop_xx Well-Known Member

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    That may be true. I think it's a matter of bringing the phone to VZW and finding out what kind of customer service represetative you draw.
     
  7. jphenow

    jphenow New Member This Topic's Starter

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    This could be fun, perhaps I walk in and be super nice until I find out what they say then I can start 'shopping' for a rep haha. Well I'll wait awhile anyway since my phone still functions fine. Thanks for the replies!
     
  8. ericDylan

    ericDylan Well-Known Member

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    i wish verizon handled insurance differently. it would be nice to be able to just get a credit for the broken phone and pay the difference for a new phone (such as the incredible or droid 2 perhaps ;)) but then there would be those people that intentionally break their phone and mess it up for the rest of us honest people. :/ *sigh*
     
  9. jphenow

    jphenow New Member This Topic's Starter

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    Yea no kidding! Well I for one am just sad about the speed of the eris but i guess its pretty sweet considering it was 100 when I got it.
     
  10. doogald

    doogald Guides Guide

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    It's a $90 deductible, actually.
     
  11. gotweed

    gotweed Well-Known Member

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