Cracked My Hero/Sprint Fixed Free


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  1. tazcollins

    tazcollins Well-Known Member This Topic's Starter

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    I've had my Hero going on 11 months now. Carried it in cases and naked. Not one drop. I'm very careful with it. Sunday it was naked. I was walking across the kitchen and it slipped out of my hand and landed face down on the ceramic tile. It had 4 chips and the screen was cracked. I'm just weeks away of being able to upgrade so I didn't want to spend the $100 deductible since I'll upgrade after Christmas. For the heck of it I called my Sprint store today just to see if they could replace the screen. Guess what? In October they changed their TEP insurance program. Unless the phone is really damaged they'll repair it in the store for free if you have the TEP which I've always carried. I dropped my Hero off and in an hour had a brand new screen on it for free. Let the other carriers match this one. Guess that's why I've been with them for almost 7 years now. Just wanted to let everyone know what I didn't about the policy change.
    TC :D
     

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  2. Kelmar

    Kelmar Done by choice VIP Member

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    And no pictures of the cracked glass :p


    Yeah, it's almost a good deal to get TEP now!
     
  3. tazcollins

    tazcollins Well-Known Member This Topic's Starter

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    Hey Kelmar! That was fast. How do you like that Epic?
    Still don't know what I'll get.
    Thanks, TC.
     
  4. Kelmar

    Kelmar Done by choice VIP Member

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    LOVE it, it's worth the extra $10 a month IMO! Wife is loving her Evo too.

    As I've said before, if you have any questions on either of them, let me know. :)
     
  5. Hero_Guy

    Hero_Guy Well-Known Member

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    which one do you like better?:p

    im debating on whether or not getting the evo or waiting for the knight to come out but it's a toss up.

    BTW i dont mean to hijack this thread lol

    Oh! and what is TEP? i it just the insurance?
     
  6. Kelmar

    Kelmar Done by choice VIP Member

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    TEP = Total Equipment Protection = Sprint's Insurance

    Protection Solutions


    Personally, I like the Epic more than the Evo, but the Evo is also a GREAT device. I never really felt a strong need for Sense so I decided to venture out and try something new. It all comes down to preference. What sold me on the Epic was how beautiful the screen is and the camera quality is/was compared to my wife's Evo.

    No worries, I'm sure Taz doesn't mind too much. ;)
     

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