Cursed ? Phone keeps rebooting and freezingSupport


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  1. Wingfan13

    Wingfan13 Member This Topic's Starter

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    Since we got the phones mine has been fine and my wife has had nothing but trouble. Her phone reboots all the time and freezes. We finally went to the Sprint store Friday and they determined hers was bad and sent her a new(refurb). We received it last night. We activate the new one and this one is worse. She has had it reboot 3 times today alone. It also keeps freezing on her.

    Another strange issue the new phone is having is when she clicks on an email in the Gmail app the screen flashes like it is going to open the email and it just goes right back to the inbox.

    Did she get 2 bad phones ? Now we have to go back to the Sprint store again. She also only receives one out of every three of my text messages.
     

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  2. HoldenCaufield

    HoldenCaufield Well-Known Member

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    I wonder if it could be an app she has installed. Does she have any apps on her phone that you don't on yours?
    It would be weird if you got 2 bad phones in a row, doing the same thing.
     
  3. Wingfan13

    Wingfan13 Member This Topic's Starter

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    I thought the same thing but she seriously doesn't mess with the phone at all. The only apps she has are.....wait, as I grabbed her phone to check...reboot. She has
    -Around Me
    -Urban Spoon

    Those are the only apps she has downloaded. I don't have either but those are pretty popular apps.
     
  4. ordcavms

    ordcavms Member

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    I went from having a perfect phone to these reboot issues. Just started a few weeks ago when I travelled for work in Columbus OH and had navigation and was on the phone at the same time, when all of a sudden it rebooted, then went into a loop then finally stopped. I figured the 2.2 update has something to do with it, because Ihad not had any issues with 2.1. I first thought it was Google Maps and the GPS, then it happened with the Sprint Navigation and GPS. I of course went online and have seen others have issues, so I hard reseted the phone and thought this should do the trick. It seemed at that point that it only happened when I would ask Google Maps to Navigate with the GPS on, but it was sporadic as to the reboot.

    Now, this week I have now hard reset this more than I can think of, not installing anything, but the factory programs, no email installed, nothing, I've even removed the memory card, changed settings like everyone else has said... and it still reboots on its own and now even without the GPS being on. Today, it froze on it's own and I had to pull the battery. I love this phone, but it has become a headache for me... and I'm getting sick of the awesome navigation (seriously love it) rebooting on me in the middle of my trek to only get lost and wonder if I can navigate without it rebooting, lol...

    Anyway... I'm at wits end, I by no means am technically challenged... so lost.
     

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