Customer loyalty


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  1. jgreetham

    jgreetham Well-Known Member This Topic's Starter

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    I've been watching the prices for T-Mobile's Vibrant:

    - On their web upgrade pages it's 199.99 after the $50 mail-in-rebate
    - When I selected to compare it to several other phones, the comparison page shows it at 149.99 but the details page goes back to 199.99
    - On their web site without logging in, the price is 99.00 with no mail-in-rebate bull!

    Why does a person with no T-Mobile history get the Vibrant for 1/2 the price they want from me plus they don't have to deal with the mail-in-rebate stuff?

    I think I'll be making a call to their customer service soon.

    Cheers,
    Jim
     

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  2. marefin

    marefin Well-Known Member

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    Most cell phone companies do it like that. It's to attract new customers. The older ones will more then likely stay regardless of what the upgrade price for a new phone is.
     

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