Alright, as some of you may have seen I have very poor battery life and when I charge my phone overnight it'll actually loose battery so.... I went to a Verizon in the mall, they started arguing there is no problem and I need to kill tasks (I do) and I basically had to argue with them to give me a new phone and finally they said they would. Unfortunately they couldn't pull up my purchase because I bought it at Best Buy so they couldn't swap it out for me. I then went to Best Buy and they two argued with me that the phone is designed to stop charging when it's full and this is normal. I clearly argued with them and they too didn't want to swap it out for me. I kept arguing and finally they said leave the phone with us and we'll fully charge it and then see how much the battery decreases once it hits 100%. I came back 5 hours later and they took the phone off the charger when it hit 100% and when I got there they said there is no problem cause the phone was still at 100%, so I asked if they used it at all and they said no it sat in the cabinet and no one touched it (Of course its still 100%). They said there is nothing wrong and wouldn't let me exchange it. I said I want to return it but they won't let me because I don't have the box. So I walked out very very mad. I then went to another different Verizon store and walked in and these people were actually nice and wanted to help, they GAVE me a new battery and said to try this battery and see if there is still a problem. I explained what the other Verizon and Best Buy did and how they gave me a hard time and they couldn't believe it. They then said that if I still have a problem to go back and they will help me out. I was 100% courteous in all the stores (until they pissed me off) and no one wanted to help me until I went to the last store. I find all this to be ridiculous. So now I am on almost the end of the first hour with the new battery and hopefully this will actually work.