I just got my Hero Weds. Got the error code 67 last night called sprint tech and the tech told me that this happens to newly activated phones. He got me up and running and no problems since. He even told me that Google hero is an open program phone and that he gave me information on how to search to root the phone. So to answer alot of questions they dont care that you have rooted your phone. I asked him what if i screw something up he told to just call and they will be able to help me get it back to original factory settings. I was kinda in shock since I thought rooting a phone was a back door to removing there junk they put on and he is telling me that I definitely need to do this..