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Data charge error

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  1. CANDYMAN1975

    CANDYMAN1975 New Member

    I am a PAYG user on orange. I receive a 250mb data bundle every month along with my top up rewards of 400txt and 100mb data. On the 31st i received a text saying i had only 98p credit on checking my balance this was now only 16p. Not even enough to speak to customer service. I visited the local orange store and was allowed to call CS from one of their phones. I was told that i had been sending a number of MMS this is a function i never use i send pictures via email (its free). The advisor agreed to refund credit to my phone but could not explain the MMs i was supposed to of sent saying someone must have used my phone without me knowing. NOT POSSIBLE i told him, he then told my to view my usage on-line.
    This i Have done today and my account shows 7 lots of charges of 51-95p a total of

    D-U-R-X likes this.
  2. D-U-R-X

    D-U-R-X turbo drinker Moderator

    Many thanks for the heads up... this should help others who are wondering what is going on :)

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