Data is not guaranteed

Discussion in 'Sprint' started by Hardcorp, Jul 9, 2010.

  1. Hardcorp

    Hardcorp Well-Known Member
    36

    Jun 5, 2010
    55
    9
    36
    Computer and Network Technician
    I just got the Evo last week and since the first day I have been getting an error 67. I have been in contact several times with Sprint customer care (you can get more details in my post in this thread )and the last thing that I was told was. On a roaming tower, which I am on when I am at work, data is not guaranteed.

    Now I just have a few questions...

    Is it because of CDMA? I mean, do the GSM networks in my area have a conflict with sending data to a CDMA phone?

    Is it due to not having 3g coverage? I know with my past phones if a 3g connection was not available it would revert back to an EDGE connection. Can the EVO do that?

    Or is it because of some contract dispute that the roaming towers won't let the data traffic threw?

    Seeing how most of the time I will be in a roaming area I would like to know if there is a light at the end of this tunnel, or will I just not be able to depend on my data connection.
     

    Advertisement

  2. SoulTerror

    SoulTerror Well-Known Member
    88

    Feb 18, 2010
    724
    48
    88
    Male
    Help Desk Manager
    North Carolina
    Sounds to me like changing carriers might work better if you are always roaming with Sprint.
     
  3. Hardcorp

    Hardcorp Well-Known Member
    36

    Jun 5, 2010
    55
    9
    36
    Computer and Network Technician
  4. i VTAK

    i VTAK Well-Known Member
    98

    Feb 10, 2010
    787
    73
    98
    Indiana,USA
    Anytime I roam, I'm limited to 1X internet. I try to stay away from internet while roaming for that reason. If you are constantly roaming I would switch carriers.
     
  5. SoulTerror

    SoulTerror Well-Known Member
    88

    Feb 18, 2010
    724
    48
    88
    Male
    Help Desk Manager
    North Carolina
    I have data disabled if I'm roaming. Don't want to risk getting a huge bill for data roaming.
     
  6. Hardcorp

    Hardcorp Well-Known Member
    36

    Jun 5, 2010
    55
    9
    36
    Computer and Network Technician

    Excuse me! Are you saying I will be charged for data roaming?
     
  7. KitsapAndroid

    KitsapAndroid Well-Known Member
    113

    May 13, 2010
    743
    118
    113
    Male
    Group Sales Associate/Front Desk Clerk
    Washington (state)
    If you have the Sprint Unlimited plan with unlimited roaming, then no, you will not be charged. However, if you do not have this plan or option, then yeah, there is more than like some roaming charges coming for sure.
     
  8. Hardcorp

    Hardcorp Well-Known Member
    36

    Jun 5, 2010
    55
    9
    36
    Computer and Network Technician

    Ok I'm good...Scared me for a second.
     
  9. SoulTerror

    SoulTerror Well-Known Member
    88

    Feb 18, 2010
    724
    48
    88
    Male
    Help Desk Manager
    North Carolina
    I don't have the unlimited roaming. I have the Sprint Family plan with unlimited data and text with 1400 minutes. It's just an extra precaution I take.
     
  10. IOWA

    IOWA Mr. Logic Pants
    VIP Member
    333

    Dec 2, 2009
    8,852
    2,367
    333
    Network Admin
    Chicago
    AFAIK there is no unlimited roaming option. it's limited to like 300mb roaming per month. GSM and CDMA networks are incompatible. It's like trying to stick a blu ray into a cd player, just won't work. That being said, switch from sprint if your on constant roaming.

    Read links in sig for more details on CDMA/GSM
     
  11. Hardcorp

    Hardcorp Well-Known Member
    36

    Jun 5, 2010
    55
    9
    36
    Computer and Network Technician
    You will have to show me this one.

    I beleive I have read everything and I do not see where roaming data is limited to 300mb. Actually I find that the only limiting going on is with mobile broadband cards not smartphones.

    http://www.reuters.com/article/idUSTRE65E0P920100615

    http://www.wirelessweek.com/News/2010/06/Carrriers-3G-Data-Roaming-Sprint/
     
  12. IOWA

    IOWA Mr. Logic Pants
    VIP Member
    333

    Dec 2, 2009
    8,852
    2,367
    333
    Network Admin
    Chicago
    Read the sprint ToS. Its amazing how many people don't read these legally binding contracts in full before they sign....

    Tapatalk. Samsung Moment. Yep.
     
  13. Hardcorp

    Hardcorp Well-Known Member
    36

    Jun 5, 2010
    55
    9
    36
    Computer and Network Technician
    Chatted with a sprint CS rep....

    9:59:10 PM : ​
    Philip S: Hi.
    9:59:11 PM : ​
    Me: hello

    10:00:08 PM : ​
    Philip S: May I have the details of your concern ?

    10:00:28 PM : ​
    Me: Am I limited to 300mb roaming data?

    10:01:24 PM : ​
    Philip S: Can you please tell me which country you are in roaming ?

    10:01:42 PM : ​
    Me: US..Michigan

    10:02:49 PM : ​
    Philip S: Michigan is under Sprint coverage so no roaming applicable for this location.

    10:03:31 PM : ​
    Me: There is no roaming where I am here in Michigan?

    10:05:04 PM : ​
    Philip S: Further, I have checked your plan includes unlimited data access so you will not be charged anything for data usage while in U.S.

    10:06:00 PM : ​
    Me: So I am NOT limited to 300mb when I am connected to a roaming tower?

    10:07:54 PM : ​
    Philip S: Let me check this for you.

    10:09:19 PM : ​
    Philip S: As your plan includes unlimited data access, there is no limitation of 300mb use for you.

    10:09:44 PM : ​
    Philip S: So you are NOT limited to 300mb usage.

    10:11:44 PM : ​
    Philip S: Is there anything else I may assist you with ?

    10:12:21 PM : ​
    Me: No..Thank you.
     
  14. IOWA

    IOWA Mr. Logic Pants
    VIP Member
    333

    Dec 2, 2009
    8,852
    2,367
    333
    Network Admin
    Chicago
    And we all know e-care reps are reliable sources of information.

    Here's the contract you signed:

    https://manage.sprintpcs.com/output/en_US/manage/MyPhoneandPlan/ChangePlans/popLegalTermsPrivacy.htm

    Here's the excerpt pertaining directly to our discussion.

     
  15. Tre Lawrence

    Tre Lawrence Well-Known Member
    163

    May 24, 2010
    1,527
    259
    163
    Hardcorp: never, ever trust a CSR for accurate information. Ever. This is not necessarily a knock on them; a lot of times, they are not provided the proper information to help anyway.

    Never base any decision on what they say.

    Sprint will cut you for data roaming.
     
  16. Hardcorp

    Hardcorp Well-Known Member
    36

    Jun 5, 2010
    55
    9
    36
    Computer and Network Technician
    Well I'm not going to worry about it too much seeing how 99% of the time I am roaming I just plane can't connect.

    I from what I have read even though they have lowered the roaming data cap not many have been charged when they are on the Everything 1500 plan , which I am on.

    http://androidforums.com/sprint-htc-hero/112328-data-roaming-charges-showing-up-bill.html

    Sprint's New Roaming Policy : EVDOforums.com

    So I will just keep an eye on my bill and make adjustments.

    Thanks for all the info and help guys.
     
  17. Gerbacio_PR

    Gerbacio_PR Well-Known Member
    36

    Mar 18, 2010
    106
    2
    36
    Male
    Rock Hill SC
    how do i know if im roaming?? i just got a Evo 4 days ago from a Iphone and i have no idea how to know if im roaming
     
  18. SoulTerror

    SoulTerror Well-Known Member
    88

    Feb 18, 2010
    724
    48
    88
    Male
    Help Desk Manager
    North Carolina
    My Moment tells me if I'm roaming and ask if I want to use data.
     
  19. Hardcorp

    Hardcorp Well-Known Member
    36

    Jun 5, 2010
    55
    9
    36
    Computer and Network Technician
    My EVO shows a triangle above the signal bars when I am roaming.
     
  20. SoulTerror

    SoulTerror Well-Known Member
    88

    Feb 18, 2010
    724
    48
    88
    Male
    Help Desk Manager
    North Carolina
    My Moment does that as well.
     

Share This Page

Loading...