Help Dead Pixel

[xrussx]

OK heres the deal, I order one online didn't get a tracking number until 5 mins ago 10:40PM CST. In the mean time I had an X held at a store as a backup, so I went buy and picked it up. They had to create a new account for the X because they couldn't find the other one. I got it home and noticed when watching a youtube video or even on the menu screen I noticed a red deal pixel. So now that I have my tracking number and my other account, should I just return the phone to the store and tell them the story or ??? I don't need two phones and I don't want the one that has the dead pixel.

 

[shadowangel]

If it was red, then it wasn't a dead pixel. It was just stuck. That can usually be fixed with a reboot, viewing things with lots of colors, lightly rubbing the screen, or just waiting.

 

[AJ_EVO]

Doesn't Verizon charge a restocking fee?

 

[xrussx]

If it was red, then it wasn't a dead pixel. It was just stuck. That can usually be fixed with a reboot.

OH that would be great!!!! I will try that.

 

[xrussx]

Doesn't Verizon charge a restocking fee?

Yes, $35 if opened.

 

[xrussx]

After several reboots and trying a pixel fixer i still can reproduce the problem

 

[shadowangel]

After several reboots and trying a pixel fixer i still can reproduce the problem

Stuck pixels usually fix themselves, but I can understand being frustrated with having one on a new phone.

 

[xrussx]

After looking at it closer it appears it's white.

 

[krichek]

Stuck pixels usually fix themselves, but I can understand being frustrated with having one on a new phone.

While this is generally true it is not always the case. I've got a TV that's a bit over 2 years old that still has a stuck pixel lol. I'm not sure if there is something similar for our phones but on my computer I have a program called Dead Pixel Buddy. It will cycle through red/green/blue as well as show all white and all black screens to check for dead/stuck pixels and attempt to fix them. Perhaps there is something similar in the market place.

 

[xrussx]

I could just return the one that i got online and exchange out this one once the store gets more in that way i wont get charge a restocking fee and a activation fee.

 

[xrussx]

Anyone else have a dead pixel?

 

[Wolfedude88]

Anyone else have a dead pixel?

I do not, how bad is yours?

 

[xrussx]

I really can't see it unless I am on the black background or watching a video. I might just want for the store to get more and exchange it.

 

[shotinthenads]

Honestly, if the stuck pixel does not unstick itself it would drive me nuts. I would just have tech support document it and when the new stock of X's come in that are not spoken for (maybe in a couple of weeks) have them swap it for a new one.

 

[xrussx]

Second one just arrived, it was made on a different date 7/12 the first one was 7/1

 

[race4lastplace]

Had a green pixel stuck as soon as i turned it on today. Ran a pixel fixer but then it turned black. Verizon sending me a new phone next week. Still beats the crap outta my iphone 3g

 

[CriticalMass]

you can massage stuck pixels out on tv's and monitors. can't do it on phones because of the protective glass/plastic.

 

[teeno]

got 1 dead pixel. i can live w/ it. now the question is.. should i switch my droid w/ my brother that is not home... or just live w/ my random selection?
i think ill feel bad if i put this droid in his box hahahaha.

it looks green kinda annoying now that i think about it

 

[jeremyhammon]

I am surprised that Verizon doesn't have a dead pixel policy like HP or most major computer manufacturers on their laptops. You have to count the pixels and at least when i was doing HP tech support had to be 20+ around the screen or 3+ side by side.

 

[teeno]

Had a green pixel stuck as soon as i turned it on today. Ran a pixel fixer but then it turned black. Verizon sending me a new phone next week. Still beats the crap outta my iphone 3g

what pixel fixer?/ and how? pls share the knowledge.

 

[race4lastplace]

what pixel fixer?/ and how? pls share the knowledge.

just do a search in the droid market for pixel, there are a few free ones that pop up right away...

 

[xrussx]

I have tried all those, they don't work

 

[Zumi]

**Resurrecting this thread only cause I don't want to clog the forum with new posts**


I have a dead pixel and I just got my phone yesterday. Do I just call customer service and ask for them to send me a new one? What charges are involved? I tried using a pixel fixer but no dice

 

[10splaya22]

**Resurrecting this thread only cause I don't want to clog the forum with new posts**


I have a dead pixel and I just got my phone yesterday. Do I just call customer service and ask for them to send me a new one? What charges are involved? I tried using a pixel fixer but no dice

Yes. They will ship you a new phone then you send yours back. It should be free. Definitely no restocking fee or anything.