Dead PixelSupport


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  1. xrussx

    xrussx Well-Known Member This Topic's Starter

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    OK heres the deal, I order one online didn't get a tracking number until 5 mins ago 10:40PM CST. In the mean time I had an X held at a store as a backup, so I went buy and picked it up. They had to create a new account for the X because they couldn't find the other one. I got it home and noticed when watching a youtube video or even on the menu screen I noticed a red deal pixel. So now that I have my tracking number and my other account, should I just return the phone to the store and tell them the story or ??? I don't need two phones and I don't want the one that has the dead pixel.
     

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  2. shadowangel

    shadowangel Well-Known Member

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    If it was red, then it wasn't a dead pixel. It was just stuck. That can usually be fixed with a reboot, viewing things with lots of colors, lightly rubbing the screen, or just waiting.
     
  3. AJ_EVO

    AJ_EVO Well-Known Member

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    Doesn't Verizon charge a restocking fee?
     
  4. xrussx

    xrussx Well-Known Member This Topic's Starter

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    OH that would be great!!!! I will try that.
     
  5. xrussx

    xrussx Well-Known Member This Topic's Starter

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    Yes, $35 if opened.
     
  6. xrussx

    xrussx Well-Known Member This Topic's Starter

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    After several reboots and trying a pixel fixer i still can reproduce the problem :(
     
  7. shadowangel

    shadowangel Well-Known Member

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    Stuck pixels usually fix themselves, but I can understand being frustrated with having one on a new phone.
     
  8. xrussx

    xrussx Well-Known Member This Topic's Starter

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    After looking at it closer it appears it's white.
     
  9. krichek

    krichek Well-Known Member

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    While this is generally true it is not always the case. I've got a TV that's a bit over 2 years old that still has a stuck pixel lol. I'm not sure if there is something similar for our phones but on my computer I have a program called Dead Pixel Buddy. It will cycle through red/green/blue as well as show all white and all black screens to check for dead/stuck pixels and attempt to fix them. Perhaps there is something similar in the market place.
     
  10. xrussx

    xrussx Well-Known Member This Topic's Starter

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    I could just return the one that i got online and exchange out this one once the store gets more in that way i wont get charge a restocking fee and a activation fee.
     
  11. xrussx

    xrussx Well-Known Member This Topic's Starter

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    Anyone else have a dead pixel?
     
  12. Wolfedude88

    Wolfedude88 Well-Known Member

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    I do not, how bad is yours?
     
  13. xrussx

    xrussx Well-Known Member This Topic's Starter

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    I really can't see it unless I am on the black background or watching a video. I might just want for the store to get more and exchange it.
     
  14. shotinthenads

    shotinthenads Well-Known Member

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    Honestly, if the stuck pixel does not unstick itself it would drive me nuts. I would just have tech support document it and when the new stock of X's come in that are not spoken for (maybe in a couple of weeks) have them swap it for a new one.
     
  15. xrussx

    xrussx Well-Known Member This Topic's Starter

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    Second one just arrived, it was made on a different date 7/12 the first one was 7/1
     
  16. race4lastplace

    race4lastplace Member

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    Had a green pixel stuck as soon as i turned it on today. Ran a pixel fixer but then it turned black. Verizon sending me a new phone next week. Still beats the crap outta my iphone 3g
     
  17. CriticalMass

    CriticalMass Well-Known Member

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    you can massage stuck pixels out on tv's and monitors. can't do it on phones because of the protective glass/plastic.
     
  18. teeno

    teeno Well-Known Member

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    got 1 dead pixel. i can live w/ it. now the question is.. should i switch my droid w/ my brother that is not home... or just live w/ my random selection?
    i think ill feel bad if i put this droid in his box hahahaha.

    it looks green kinda annoying now that i think about it
     
  19. jeremyhammon

    jeremyhammon Member

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    I am surprised that Verizon doesn't have a dead pixel policy like HP or most major computer manufacturers on their laptops. You have to count the pixels and at least when i was doing HP tech support had to be 20+ around the screen or 3+ side by side.
     
  20. teeno

    teeno Well-Known Member

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    what pixel fixer?/ and how? pls share the knowledge.
     
  21. race4lastplace

    race4lastplace Member

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    just do a search in the droid market for pixel, there are a few free ones that pop up right away...
     
  22. xrussx

    xrussx Well-Known Member This Topic's Starter

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    I have tried all those, they don't work
     
  23. Zumi

    Zumi Well-Known Member

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    **Resurrecting this thread only cause I don't want to clog the forum with new posts**


    I have a dead pixel and I just got my phone yesterday. Do I just call customer service and ask for them to send me a new one? What charges are involved? I tried using a pixel fixer but no dice :(
     
  24. 10splaya22

    10splaya22 Well-Known Member

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    Yes. They will ship you a new phone then you send yours back. It should be free. Definitely no restocking fee or anything.
     

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