Dealing with AT&T Exchanging Captivate


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  1. Uzza

    Uzza Well-Known Member This Topic's Starter

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    Heres the situation,

    I have a Captivate and I love it. Two of my co-workers also have them. We all work in the same office, we bought them together through work.

    Mine ALWAYS drops calls, like 3 or four times a day. My co-workers do not. I did a reset ect, and nothing seems to work.

    So I want to exchange my Captivate for another one. Problem is there is a small ding on the left side of the phone. Will they give me a hassle about that? Got the phone two weeks ago.

    Should I call AT&T tech support or do they not care?

    Thanks!
     

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  2. alphadog00

    alphadog00 Well-Known Member

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    They won't care about a mark. if your screen was cracked, then they would care.
     
  3. MarcMaiden

    MarcMaiden Well-Known Member

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    What kind of sim card are you using? does it have AT&T in small letters, big letters, or still say cingular?

    if you have an older sim card, that could be the problem, if not, then its definitely the phone. They shouldnt give you sass for it.
     
  4. speedfreak32

    speedfreak32 Well-Known Member

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    I don't mean to hijack this thread, but in terms of sim cards what is to be considered old? I still have the card from my 3g. Does ATT charge you to swap it out?
     
  5. MarcMaiden

    MarcMaiden Well-Known Member

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    The most current sim card is blue + white on the front, orange on the back, and has at&t in small letters

    the iphone 3g came with a sim card that looked the same, except the at&t letters are bigger and take up the entire blue area.

    Old would be cingular sim cards ahahah but unless you are getting reception issues you think is abnormal, your sim card should be fine

     
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  6. speedfreak32

    speedfreak32 Well-Known Member

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    Thanks. As my iphones days were nearing the end a co-worker suggested switching out my sim card and having been a lifetime sprint customer it was a little foreign to me.
     
  7. MarcMaiden

    MarcMaiden Well-Known Member

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    You're welcome, I forgot to mention that there is no charge for a sim swap unless you go to a store like walmart.

     
  8. walkerakl

    walkerakl Active Member

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    Mine had a small mark on the upper left hand side near the camera (Dropped it on some concrete while jogging in Mexico, luckily i had the presence of mind to tug the earphones and it softened the blow quite a bit). Took it to ATT a few days later, dropped it again in the store with the agent standing right in front of me, and he exchanged it no questions asked.
     
  9. Vee

    Vee Well-Known Member

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    The first thing that they will try is swapping out the SIM card and if that doesn't work, then they will swap out the phone. My first one had a few marks on the side and they didn't say anything, on the new one I wised up and got a case lol.
     

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