Decisions ... Decisions ...


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  1. SeauxCrazy

    SeauxCrazy Well-Known Member This Topic's Starter

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    Alright guys, here I go. I don't have any of the cosmetic or battery issues that some of you are complaining about, but I do have an isssue. I have the static during a call issue, almost like the other person is on a CB Radio. In the beginning, it didn't bother me, but as my 30 days wears closer, it's starting to irk me more and more. But here's the thing, since I don't have any of the cosmetic issues, what's the odds that I get a phone that suffers from the 'other' issues?

    For those that have swapped out, about how long does it take to receive a replacement? I leave for Mexico on the 30th, so I need to make a decision quickly lol.

    Sucks because I just set my phone up the way I liked it, have a Zagg installed and everything. Look like I'll lose my Zagg in the process with blows.
     

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  2. pwabbit

    pwabbit Well-Known Member

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    You have a bad phone. The Sprint store swapped out my Hero on the spot. Seeing that the Evo is in short supply, give your local Sprint repair store a call to see what they can do.
     
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  3. SeauxCrazy

    SeauxCrazy Well-Known Member This Topic's Starter

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    I'll give them a call this afternoon. Thanks.

    Even if I bought it at RS, I can bring it back to Sprint? I have a problem ticket through their tech support already too, I'll bring that with me.
     
  4. pwabbit

    pwabbit Well-Known Member

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    Yes Sprint will take care of it. Radio Shack should exchange it too and HTC will as well.
     
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  5. SeauxCrazy

    SeauxCrazy Well-Known Member This Topic's Starter

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    Do I have to wipe out the phone, or will they do that if they take it?
     
  6. pwabbit

    pwabbit Well-Known Member

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    If you have it rooted, then you need to put it back to stock. If, it is not rooted, just take it into them. Your contacts/calendar transfer to the new phone at setup. I would also take out the SD card before giving the phone to them (just in case you have pictures, etc).
     
  7. SeauxCrazy

    SeauxCrazy Well-Known Member This Topic's Starter

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    Nah, not rooted, just some paid apps and stuff. Nothing I can't re-download :)

    Thanks for the help, I just don't think I could make it 2 years with that scratchy sound ... especially after it's gotten on my nerves in less than 30 days.
     
  8. pwabbit

    pwabbit Well-Known Member

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    I agree, my defective Hero had the scratchy sound and drove me crazy. I could never tolerate a phone that sounded like that again.
     
  9. SeauxCrazy

    SeauxCrazy Well-Known Member This Topic's Starter

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    Ok, I'm not a happy Camper. I hate getting the runaround from companies, but I feel like I'm getting that. Sprint tech told me to bring it to a Sprint store for them to check it out and swap it out or put me on the waiting list. I go to the Sprint Store and they tell me they can't do anything about it b/c I bought it from RS. So I go to RS, and they say ... we can't do anything about it b/c they don't have any phones to swap out or put me on the waiting list. Problem is, I don't have the time to 'wait' to swap it out b/c they said it'll probably come in after my 30 days are up .....

    I'm pissed b/c I brought the problem to them BEFORE the 30 days, but yet it doesn't count for anything because they don't stock the phones ... :(

    If I can't find a swap out phone in the coming days, I might have to leave Sprint and crawl back to ATT (DO NOT want to do that!), but I'm at a crossroads b/c it's become a huge inconvenience to take phone calls on my PHONE, which is what it's main purpose is lol. Even if I don't use it much, I'd like it to be clear when I do.

    I don't know which direction to go or do right now ...
     

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