Defect firmware/android???

[limesalamander]

So I'm using a white hero from europe I believe but it doesn't function as it should (i'm referring to the ones on youtube). For instance, I can't drag an app on homescreen to delete it. The red delete box does not appear at the bottom nor can I drag it to begin with.
Also, I can't use the pictures I downloaded to backgrounds folder on my sd card to use as wallpaper or lockscreen even when I'm using Linda file manager.
And I only had English to choose from at the beginning when setting it up...
I went to htc websites from us, uk, and europe for firmware upgrade and my phone's not compatible with any of them.
This is my very first smart phone, so if I could get some help, I'd appreciate it very much!

 

[The_Major]

Are you long pressing on the app you wish to delete? Sometimes the long press doesn't work for me and I have to reboot the handset.

 

[limesalamander]

It's never worked, and I've tried pressing in every way possible lol