Support Desire not detecting PC (only charging).

Discussion in 'Android Devices' started by Rotormaster, Jul 28, 2010.

  1. Rotormaster

    Rotormaster Well-Known Member
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    Jun 13, 2010
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    Hi everyone. I have an urgent problem with my desire and would appreciate any help. My desire is not detecting my computer when I connect the USB, I connect it and it begins charging instead of asking me about the connection type. As I was puzzled and thought this was very strange, I checked the "connect to PC" settings only to find out the "ask me" option was indeed enabled :thinking:. When I connect the USB to the computer it begins charging and displays "USB" on battery status, but it does not actually detect the computer, nor does the computer detect the phone (even when I change the default connection type to "disk drive" it continues on charge mode:thinking:).
    Has anyone any clue as to what is wrong with my desire? I am very confused because as I said, I select the "ask me" option but it does not "ask me", I really want to fix this as it means I cannot sync music onto it, any ideas?
     

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  2. furious duck

    furious duck Well-Known Member
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    Does your USB cable allow for sync and charge? Some only allow for charge. Have you tried a different USB port?
     
  3. nacatomi

    nacatomi Well-Known Member
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    +1 for this.

    I bought some cheap cables off eBay for use at office\in car etc. One of them was obviously faulty and would not allow sync when connected to my PC so that's the one that went in my car.

    Is this when you are using the supplied HTC cable?
     
  4. Casual Pete

    Casual Pete Well-Known Member
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    Have you tried pulling down the notification area once connected and changing to disk drive from there?
     
  5. Rotormaster

    Rotormaster Well-Known Member
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    Yes it definitely allows sync, its the supplied htc item and it has previously worked fine, I tried a different USB port and it still does not ask me with the setting on "ask me".
     
  6. nacatomi

    nacatomi Well-Known Member
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    I would check the cable and phone socket for contaminants. I had a sliver of paper do the same thing to me and it took me days to figure out.
     
  7. Rotormaster

    Rotormaster Well-Known Member
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    Yes it does nothing, but when I connect the USB, the notification for the option of connection type is supposed to come up automatically no?
     
  8. furious duck

    furious duck Well-Known Member
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    Ah ok. As somebody else mentioned what options do you have when you drag the notification bar down and select to change USB connection?

    I'll say the obvious...have you switched it off and on again? ;) Taken the battery and SD card out and re-inserted them?
     
    Rotormaster likes this.
  9. Rotormaster

    Rotormaster Well-Known Member
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    But if the cable is transferring energy from one side to the other therefore charging my phone, does this not mean the cable is working?
     
  10. nacatomi

    nacatomi Well-Known Member
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    not necessarily... IIRC its the 2 outer pins on the large USB socket that provide power. The 2 in the middle provide data in my case something was stopping one of the pins from connecting in the mini USB in the phone.
     
    Rotormaster likes this.
  11. Rotormaster

    Rotormaster Well-Known Member
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    Just tried this, turned it off and back on and it worked!:) Its amazing how such a simple and unthought of operation manages to fix so many issues, who would think that the phone being off and on would have anything to do with this issue, I wonder how its related, anyway whatever it is it worked.

    Cheers furious duck!;)
     
  12. Rotormaster

    Rotormaster Well-Known Member
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    I didn't know that, cheers.
     
  13. furious duck

    furious duck Well-Known Member
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    No worries, you may find banging it fixes future issues as well. ;)
     
  14. SUroot

    SUroot Well-Known Member
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    UK Technical Lead; Desktop Support
    Riddlesden, West Yorkshire, UK
    Something like 76% of IT incidents are resolved by power cycling.
     
  15. chris100575

    chris100575 Well-Known Member
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    Seconded. I work in IT and, while it is a running joke, it does fix a lot of problems.
     
  16. SUroot

    SUroot Well-Known Member
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    Ditto. The amount of customers whom either laugh or snear at my suggestion is unbelievable.

    I hold "The IT crowd" responsible.
     
  17. nacatomi

    nacatomi Well-Known Member
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    IT here as well...... Exactly what sprang to mind after watching last weeks episode last night :D
     
  18. SUroot

    SUroot Well-Known Member
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    UK Technical Lead; Desktop Support
    Riddlesden, West Yorkshire, UK
    I had a feeling ;)
     
  19. Swana2k

    Swana2k Guest

    I'm another one! :D

    I can reiterate the effectiveness of power recycling!
     
  20. CooperXIII

    CooperXIII New Member
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    Apr 8, 2010
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    MD


    I found that this issue happens when the service "PC Synchronization" is not running. Check if he is not killed by some type of startup managers like "Autostarts".
     
  21. Achri

    Achri New Member
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    I'm having the same problem with my DHD and nothing seems to work... so far i've restarted the phone several times sometimes taking the battery and memory card out aswell, reinstalled the drivers, tried to check for contaminated plugs and still "just charging". Connection options has been as hard disk now but tried ask every time [x] and not [ ] :/ Can't figure it out. And yesterday it worked well.
     
  22. sathyaseelan77

    sathyaseelan77 New Member
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    Same problem here with my SD detection using USB on my Desire HD.Tried everything.Nothing works.But my desire HD works on other mac and PC's except mine.Then i tried my friends desire on my mac..and it works!!But not my desire HD on my mac.How to solve this problem??
     
  23. SUroot

    SUroot Well-Known Member
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    UK Technical Lead; Desktop Support
    Riddlesden, West Yorkshire, UK
    delete the drivers?
     
  24. gajuambi

    gajuambi New Member
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    In my case it was a rogue malware called navigation which didnt want to get detected/scanned or deleted by antivirus or some other updates and thus it was blocking my usb cable to get detected. format the sd card and reset your handset or reset your handset without the SD card in it and see whether your phone gets detected since these malwares get stored in sd card. if this doesnt work try a difft cable or replace the port of the phone
     
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