Desire overheating and restartingSupport


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  1. biffa

    biffa Active Member This Topic's Starter

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    Hi,

    I have been searching for posts on this without success.

    My Desire is about 2 months old and has began rebooting at random times.
    At first it only happened if i was on a call whilst charging the phone.

    The phone cuts out then immediately restarts. The O2 screen appears, then the HTC screen then I have to enter my pin.

    On some occasions, It happens over and over again before I even get the pin entered.

    Since then, it has happened when the phone is charging and not being used, as well as when I am on a call, but not charging.

    The phone gets extremely hot near the bottom. I opened it and removed the battery and it is the phone not the battery that warms up. The battery stays cool.

    I have restored to factory default and installed no apps, but it still occurs randomly.

    O2 business said I can only have a re-furbished handset!! how does that work? surely if a product is faulted it should be replaced with a new unit. It was only 6-8 weeks old when i first reported it to them.

    Also the wall charger seems to get very hot, but only sometimes.

    Anyone come across anything similar with overheating handset or charger?

    Pretty sure i need a new one :mad:
     

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  2. SUroot

    SUroot Well-Known Member Developer

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  3. biffa

    biffa Active Member This Topic's Starter

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    :rolleyes: ahem..... thanks for that.
    The video on that one is exactly what happens.

    Still don't see why i should have to accept a refurbished unit!!

    Think I will send to HTC and not O2

    Cheers
     
  4. SUroot

    SUroot Well-Known Member Developer

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    Completely agree. Not fair at all. Moan at o2 some more, they should really swap it out under manufacturer's warranty.
     
  5. biffa

    biffa Active Member This Topic's Starter

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    Just seen a post today regarding Froyo and O2.

    I have done the download and will report back to see if Froyo fixes the overheating / crashing problem.

    so far so good
     
  6. biffa

    biffa Active Member This Topic's Starter

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    Gave the new Froyo loaded phone a quick test drive.....

    Fail !!!!

    overheats, when on a call or on the internet.

    crashes, then reboots itself!!

    O2 or HTC??? now there's a questiom :mad::mad:
     
  7. stevethemook

    stevethemook Member

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    Mine exhibited exactly the same problem. Tried updating to Froyo .. Eventually Sent it back ..1 week later another one was received ..Touch wood aok for a month...
    Its a hardware problem.
    Mines refurbished...Look like new and is unbranded...
     
  8. biffa

    biffa Active Member This Topic's Starter

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    Cheers mate, at least i know it needs replacing so i can stop messing around.

    Didnt really want a refurbed phone, seeing as its only 8 weeks old, but seems like they dont have to stick with the same trading standards laws as everyone else!
     

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