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DEVASTATED: Need help with my Galaxy SIISupport

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  1. ma2hewyu2b

    ma2hewyu2b Member

    Hey guys, this is my first post and I just signed up today to see if I could get any answers or tips as I'm devastated and tired of my phone acting up.

    I have Sprint, White Galaxy SII
    My original one that I purchased in January worked fine for about 5-6 months then I noticed my phone would constantly restart (powercycle)? every 30-45 seconds to the point WHERE I COULD NOT USE MY PHONE. IT WOULD NOT STOP.I would be texting, calling, on Facebook, using GPS and then out of no where it restarts.. I took it to the store and they did a hard reset.
    I did this damn process THREE TIMES because after the hard reset the damn issue would come back about 2-3 months.. where my phone would restart over and over without my control.
    Finally after complaining how this wasn't resolving my issue, I was given a another phone via Sprint, I'm guessing it was refurbished of course.
    Phone worked fine for 4 months and I'm in the same situation again..
    One of the tech workers said it could be the apps I have installed?
    But then again I have nothing crazy, just simple stuff like: FB, Instagram, Yahoo, Yelp, Wellsfargo, etc. Nothing outside from the Google Market.

    The symptoms are this:
    The power button doesn't work really.
    When I press it, it doesn't look/unlock the screen most of the time, but it does turn on the phone..
    While playing around on the phone the "Silent Mode, Airplane Mode, Restart, Turn-Off" screen constantly appears and to get to this "screen" you have to hold the power button which I'm not..
    Could it be my power button?
    Or is this a software issue?
    It's just coincidence that this is the SAME EXACT ISSUE WITH BOTH Galaxys SII

    Any help would be greatly appreciated
    Thanks guys

  2. chanchan05

    chanchan05 The Doctor Guide

    Sounds like a power button problem IMO. The power button isn't working properly. If its broken it can account for the start restarts.
  3. pastafarian

    pastafarian P√Ętes avec votre foie Moderator

    Moving to the Epic4g Touch section. Good luck!
  4. ma2hewyu2b

    ma2hewyu2b Member

    You sure?
    I've read around plenty of threads regarding this similar issue, but no answers..
    I'm just surprised considering this is the same exact same issues with my previous phone as this is the second one..
  5. ma2hewyu2b

    ma2hewyu2b Member

    It can't be the the power button because I know the hard reset will fix this issue, I want a solution avoiding the hard reset because this problem will come back after
  6. Netcat

    Netcat Well-Known Member

    I've never had a problem like you describe and I've had my stock E4GT for 14 months now. It seems like there could be three causes ... one is bad hardware. But it's odd that you would have two phones that exhibit the same issue after a few months. Two would be some software you installed. Did you install ANYTHING that was not from Google Play? Three... have you ever rooted your phone?
  7. ma2hewyu2b

    ma2hewyu2b Member

    Never installed anything different
    Everything is from Google like i mentioned earlier. I'm a simple guy who uses only FB and Instagram along with Yelp and Yahoo Mail
    And I never rooted my phone once.
  8. Netcat

    Netcat Well-Known Member

    Well then the only other thing it could possibly be is... KARMA or to be more precise... BAD KARMA! LOL just kidding!

    Actually it's possible that you could open an email or go to a web page that has some type of virus that causes the rebooting. This would happen on a new phone too if you receive the same email or go to the same web page.

    Good luck finding any other suggestions.
  9. thunder18

    thunder18 Well-Known Member

    Did they give you a new battery with your handset replacement? I ask because I was beginning to have similar problems until I realized my stock battery was swollen. I took it to the store. They gave me a battery from one of the demos and ordered me a new battery. Problem has not re-occurred.
  10. ma2hewyu2b

    ma2hewyu2b Member

    I got a new battery
    I doubt it's a virus because I only use my phone for basic use, nothing crazy.
  11. ma2hewyu2b

    ma2hewyu2b Member

  12. Netcat

    Netcat Well-Known Member

    Has the problem gone away with the new battery? Maybe the swollen battery indicated a higher then normal temperature in the battery, and it's that higher temperature in the battery that caused the phone to shut down and restart every 30-45 seconds.

    When you received your second GS2, did you get a new battery or did you use your old one? Are you on Gingerbread or ICS?

    I think we've exhausted all the possibilities. It has to be either hardware, software, or pilot error! [​IMG]
  13. ma2hewyu2b

    ma2hewyu2b Member

    I got a new battery
    Also I don't have gingerbread
    I'm going to borrow my friends battery and swap it for 20 minutes and see if it the issues continue.
  14. Netcat

    Netcat Well-Known Member

    You don't have Gingerbread. OK. So does that mean you DO have ICS? The ICS update from Sprint came out in July. Did you accept the update?

    I don't have ICS because I don't accept the update, and I haven't tried this but I read that clearing the cache can sometimes fix problems. Clearing the cache will get rid of old data. Doing a factory reset does not clear the cache. You need to do this below. This should not affect your data...

    -turn off phone
    -pull out battery for 1 minute.
    -replace battery.
    -push and hold both the power button and the volume up at the same time until the screen comes on, then let go of both.
    -wait a few seconds then use the volume
    up/down to go to "wipe cache partition" and press the home key to select it. DO NOT SELECT WIPE DATA/FACTORY RESET OR YOU WILL LOOSE ALL YOUR DATA.
    -when that completes, use the volume up/down to select "reboot system now" and press home to select it.

    Your phone will now restart and search for any updates.
  15. ma2hewyu2b

    ma2hewyu2b Member

    I'll try that now, thanks sir.
  16. ma2hewyu2b

    ma2hewyu2b Member

    Didn't want to.. but I just ordered another phone via insurance with a $100 deductible..
  17. Netcat

    Netcat Well-Known Member

    That really sucks that you have to pay $100 when it was the ICS update that messed up your phone, and that makes it SPRINTS fault! If you rolled it back to Gingerbread the problems would most likely go away, like they have for other people that I've read about. Sprint can do that for you at a corporate store, and if they refuse you can do it yourself with a little help from the forums. I would much rather do that then pay $100.

    Will they send you a phone with Gingerbread or ICS?
  18. ma2hewyu2b

    ma2hewyu2b Member

    I'm not sure.. It's fine, the screen was cracked anyways so i was going to get it fixed regardless.
  19. Netcat

    Netcat Well-Known Member

    You never mentioned your screen was cracked. I'll assume that when you cracked your screen, you damaged something else internal, and THAT is what was causing the most recent problems. Case closed.
  20. ma2hewyu2b

    ma2hewyu2b Member

    If you read above, my previous phone before this one was not dropped at all and had the same exact symptoms.
    I cracked the screen 6 months on this phone and this issue just started last month.
  21. Netcat

    Netcat Well-Known Member

    Please show me where you said your previous phone was never dropped. You didn't say that. I DID read above obviously because I've been trying to help you.

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