Device driver failed to installSupport


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  1. Zumaki

    Zumaki Well-Known Member This Topic's Starter

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    edit: Gosh I'm stupid.
     

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  2. chibucks

    chibucks Well-Known Member

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    i'd go into your device manager and delete all drivers that have the word 'samsung' in it... then reinstall the updater.
     
  3. ZeRo_Co0L

    ZeRo_Co0L Active Member

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    Yep mine failed as well. I just uninstalled everything Samsung on my computer then reinstalled it all.
     
  4. edp

    edp Well-Known Member

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    i can get it to the screen where it says start software download, but when i start it, it doens't move.
     
  5. cdavbar

    cdavbar Member

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    Yes i am too having this problem,

    running windows7 64bit

    This is very aggrivating
     
  6. edp

    edp Well-Known Member

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    after two and half hours of unistalling, reinstalling, and restarting, finally got it to work
     
  7. mac_moment

    mac_moment Member

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    It took me @ 5 tries for it to go... well worth the aggravation.
     
  8. ogwilson

    ogwilson Well-Known Member

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    Would be helpful if you guys post exactly what you had to do. Others having issues (particularly on Windows 7) will value this information.
     
  9. lhelges

    lhelges New Member

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    I have the same problem with the failed driver installation. It hangs at the phone --> PC connection screen for a long time. I've tried reinstalling everything multiple times. How did you get your upgrades to work?

    Also Win7 x64
     
  10. Zumaki

    Zumaki Well-Known Member This Topic's Starter

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    Uninstall everything that says "Samsung" on the programs and features list, then re-install the swupdate program.
     
  11. whichdoctor

    whichdoctor New Member

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    At least for my wife's Moment, Windows 7 was attempting to get the drivers from Windows Update instead of the installation. The fix was to manually run the driver install that was placed in C:\Program Files\Samsung Electronics\SWUpgrade\Drivers. The executable installed for me (once I unplugged the USB cable again). I started the upgrade installer again and followed the instructions, including removing the battery again to force it to reinstall the drivers. I did have to view the driver installation status to cancel it running out to Windows Update again, but it then installed correctly.

    Hope this helps someone!
     

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