General Devour being replace w/ refurb Droid

Discussion in 'Android Devices' started by donnakd, Nov 17, 2010.

  1. donnakd

    donnakd Active Member
    15

    Jan 19, 2010
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    I just wanted to post our experience here. My 18 yo daughter got the Devour 4/1 of this year. She loved it. Had trouble with it from the beginning though, restarting on it's own and freezing. We were being patient, she has done 2 hard resets over the last few months, along with her daily(sometimes multiple times) restarts. Every time we would complain they would say "wait on the android update, it will fix it". So before calling today I decided to research and found on motorola's site that it would stay 1.6. So I called. After getting to the tech guy and going through the history, he wanted to do a hard reset. I told him I didin't see the point, it had been done twice and didn't help either time. He then told me that updates "mess up the phone". And he said if he sent a refurb one, if they got her current one in and found nothing wrong, we would be charged(I'm assuming this is scare tactics, anyone know if that is true?). After I convinced him we didn't need to do a hard reset, he said he would send a refurbed Devour, but to "ignore all updates". I promptly told him that was unreasonable, when we bought a new phone, we expected it to work as intended, and be able to stay updated. He told me to hold, and came back about 5 minutes later to say the only other phone he could send was a refurbed Droid. Daughter said ok, so that is what we are getting(supposedly tomorrow, but I know it might be Friday).
    Sorry so long, just wanted to share our experience.......
     

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  2. jradicle11

    jradicle11 That Guy
    VIP Member
    143

    Feb 6, 2010
    1,041
    113
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    Lifeguard
    Illinois
    A refurbished Droid is better than a Devour. Too bad you weren't able to get the Droid 2 like others have.
     
  3. Outlaw.99

    Outlaw.99 Well-Known Member
    88

    Jun 6, 2010
    645
    34
    88
    Male
    Patrol / SWAT
    Carrsville Va
    I ended up liking the original Blur-Less Droid better than the D2..I only kept it a few weeks and sold it to but two D1`s.. I would still have my D1 if the 8mp camera on the X hadnt lured me over...
     
  4. katihill86

    katihill86 New Member
    5

    Jan 12, 2011
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    I called today to see about getting a replacement and they are sending another Devour, bummer.
     
  5. thajuiceman

    thajuiceman New Member
    5

    Jan 17, 2011
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    I just received a Droid as a replacement for my Devour after complaining about four times over two months or so, so don't give up! Just keep going into the store, they'll get sick of seeing your face and will set you up with one.

    One problem...

    They didn't send the battery and back cover plate!!!! Now I have to wait two more days for those to ship... VERIZON FAIL
    !!!!!!

    So if anyone is about to do this, make SURE you tell them to send those items as well, since it's not just a replacement for a Droid you currently have.
     

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